At a Glance
- Tasks: Engage with customers daily, providing tailored financial solutions and support.
- Company: Join a supportive, international team at Intrum that values your efforts.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Dynamic work environment with a focus on teamwork and customer satisfaction.
- Why this job: Make a real difference in people's lives while enhancing your communication skills.
- Qualifications: Friendly personality and excellent communication skills; no call centre experience needed.
The predicted salary is between 24000 - 30000 € per year.
In Intrum, you will grow by making a difference. You will do this in a highly international environment and in a supportive culture where effort counts.
Join a team that makes a difference. Daily.
We’re on the lookout for fantastic Customer Service Representatives who will love speaking with people over the telephone and providing financial solutions to their queries. You don’t have to have call centre experience; we know that customer service experience comes from a variety of industries; what you will have is a friendly personality and excellent communication skills.
What you’ll do:
- Day to day you will speak with customers who could be experiencing financial difficulty about their financial situation and provide tailored solutions, such as an affordable repayment plan.
- Make and receive calls to/from Customers, managing a variety of customer accounts such as car finance.
Customer Support Representative (VQ226R) in London employer: Intrum Justitia
At Intrum, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values your contributions. Located in Reigate, our team thrives in a dynamic environment where personal growth is encouraged through ongoing training and development opportunities. Join us to make a meaningful impact while enjoying the benefits of a collaborative atmosphere and a commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative (VQ226R) in London
✨Tip Number 1
Get to know the company! Research Intrum and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be speaking with customers daily, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Customer Support Representative (VQ226R) in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words.
Tailor Your Experience:Make sure to highlight any customer service experience you have, even if it’s from a different industry. We value diverse backgrounds, so connect your skills to what we do at StudySmarter!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to how you can contribute to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Intrum Justitia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Support Representative. Familiarise yourself with common financial solutions and how to communicate them effectively. This will show that you're not just interested in the job, but that you’re prepared to help customers with their financial queries.
✨Practice Active Listening
During the interview, demonstrate your communication skills by practising active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s crucial for a customer support role, as you'll need to understand customer concerns fully before providing solutions.
✨Show Your Personality
A friendly personality is key in customer service. Don’t be afraid to let your character shine through during the interview. Share personal anecdotes that highlight your ability to connect with people and handle challenging situations with empathy and understanding.
✨Prepare Questions
At the end of the interview, you’ll likely be asked if you have any questions. Prepare thoughtful questions about the company culture or the team you’ll be working with. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
