At a Glance
- Tasks: Manage mortgage accounts and deliver exceptional customer service in a supportive environment.
- Company: Join Intrum, Europe's leading credit management services provider with a collaborative culture.
- Benefits: Enjoy competitive salary, 33 days holiday, private medical insurance, and hybrid working options.
- Other info: Dynamic workplace with opportunities for personal development and a focus on well-being.
- Why this job: Make a real difference while enhancing customer experiences and driving financial health.
- Qualifications: Experience in the mortgage industry and strong analytical skills are essential.
The predicted salary is between 29700 - 36300 £ per year.
At Intrum, you will grow by making a difference in a highly international environment and in a supportive culture where effort counts. Are you passionate about delivering exceptional customer service and ensuring operational excellence? At Intrum Mortgages, we’re looking for Secured Account Managers to take ownership of our mortgage loan portfolios and drive best‑in‑class servicing standards.
In this pivotal role, you’ll be responsible for the day‑to‑day management of mortgage accounts, ensuring accuracy, compliance, and a seamless customer experience. You’ll collaborate across teams to uphold regulatory standards and deliver tailored solutions that meet our clients’ needs.
What you will do:
- Manage a portfolio of mortgage accounts, ensuring timely processing of payments and accurate maintenance of account records.
- Act as the main point of contact for customers within your case portfolio, delivering clear, empathetic, and effective support.
- Monitor loan performance and proactively address arrears, defaults, and explore appropriate loss mitigation strategies.
- Ensure full compliance with all relevant regulatory and legal obligations, maintaining the highest standards of governance.
- Collaborate with internal teams to resolve issues, improve processes, and enhance the overall customer experience.
- Prepare and review reports on loan status, servicing performance, and customer satisfaction to support informed decision‑making.
- Identify opportunities for process improvement and contribute to the development of system enhancements that drive efficiency and service excellence.
- Devote yourself to the FCA principle of Consumer Duty; ensuring we are driving good customer outcomes across all aspects of services that have potential to impact our customers.
What we’re looking for:
- Motivated and detail‑driven professionals who will bring both expertise and a collaborative mindset to the team.
- Experience within the mortgage industry is essential, with knowledge of mortgage arrears, collections, and litigation processes considered highly advantageous.
- Strong analytical skills with the ability to solve complex problems creatively and make sound decisions under pressure.
- Highly organised and detail‑oriented, ensuring accuracy and experience in managing own allocated caseloads.
- Collaborative team player who actively shares knowledge and best practices to drive collective success.
- Passionate about enhancing customer experience and supporting commercial objectives, with a proactive approach to continuous improvement and innovation.
What we can offer you:
- A competitive salary and attractive benefits package including 33 days holidays including bank holidays upon commencement, with the ability to buy more or sell back.
- Participation in gadget schemes.
- Contributory workplace pension scheme.
- An extra day to celebrate your birthday.
- Training and coaching for personal development/progression, and employee recognition programmes to help you grow in your career.
- Access to private medical insurance, life assurance, and more.
- Discounts on gym memberships, cycle to work schemes, and a 24/7 employee assistance programme.
- Sociable working hours and breakfast/snacks provided in the office.
Supportive, open, and value‑driven culture: Ethics, Dedication, Solutions, Empathy. Our values guide us daily, making our culture inclusively open, inspiringly supportive, and rich in diverse perspectives.
About Intrum: Enabling financial health for people, businesses, and society. Intrum is Europe’s leading credit management services provider, helping businesses secure payments while supporting consumers in regaining financial stability.
Equal Opportunities: We encourage applicants from all backgrounds to apply. We are an equal opportunities employer and authorised and regulated by the Financial Conduct Authority.
Secured Account Manager in Glasgow employer: Intrum Justitia
At Intrum, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values collaboration and personal growth. As a Secured Account Manager in our Glasgow office, you'll benefit from a competitive salary, generous holiday allowance, and a hybrid working model that promotes work-life balance. With comprehensive training, opportunities for career progression, and a commitment to employee wellbeing, Intrum is the ideal place for those looking to make a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Secured Account Manager in Glasgow
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Intrum Justitia. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Secured Account Manager in Glasgow
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Intrum Justitia.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Intrum Justitia's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Intrum Justitia
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Intrum Justitia.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Intrum Justitia will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Intrum Justitia employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
