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- Tasks: Support customers with financial difficulties and provide tailored solutions.
- Company: Leading credit management services provider in Glasgow.
- Benefits: Competitive salary starting at £27,081.60 with potential OTE of £31,143.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Excellent communication and empathy skills required.
- Other info: Hybrid working available after initial on-site training.
The predicted salary is between 27081 - 31143 £ per year.
A leading credit management services provider in Glasgow seeks a Call Centre - Financial Assist Associate to support customers facing financial difficulties. You will provide tailored solutions and manage various customer accounts, ensuring compliance with regulations.
The role requires excellent communication and empathy skills, offering a competitive salary starting at £27,081.60 with potential OTE of £31,143. This position supports hybrid working after initial training on-site.
Financial Help Specialist - Hybrid Call Centre (Glasgow) employer: Intrum Justitia
Contact Detail:
Intrum Justitia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Help Specialist - Hybrid Call Centre (Glasgow)
✨Tip Number 1
Make sure to research the company and its values before your interview. We want to see that you understand our mission in helping customers through financial difficulties, so be ready to discuss how your skills align with that.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, we suggest doing mock calls with friends or family to get comfortable with explaining financial solutions clearly and empathetically.
✨Tip Number 3
Prepare some questions to ask us during the interview. This shows your interest in the role and helps you gauge if we're the right fit for you. Think about what you want to know about our team culture or the training process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to showcase your enthusiasm for joining our team directly.
We think you need these skills to ace Financial Help Specialist - Hybrid Call Centre (Glasgow)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in financial services or customer support. We want to see how your skills align with the role of a Financial Help Specialist, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping customers and your understanding of financial difficulties. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Communication Skills: Since this role requires excellent communication, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Intrum Justitia
✨Know Your Stuff
Before the interview, make sure you understand the basics of credit management and financial assistance. Brush up on relevant regulations and common customer issues. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Empathy
As a Financial Help Specialist, you'll be dealing with customers in tough situations. Prepare to demonstrate your empathy and communication skills during the interview. Think of examples from your past experiences where you've helped someone through a difficult time.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This not only shows respect but also allows you to tailor your responses more effectively. You might even want to practice this skill with a friend beforehand to get comfortable.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.