At a Glance
- Tasks: Support customers through financial challenges and provide tailored repayment solutions.
- Company: Join a supportive, international team at Intrum, where your efforts truly matter.
- Benefits: Competitive salary, 33 days holiday, hybrid work, and health perks.
- Other info: Enjoy structured training, personal development, and employee recognition.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Great communication skills and a positive attitude are essential.
The predicted salary is between 28163 - 32388 £ per year.
At Intrum, you will grow by making a difference in a highly international environment and in a supportive culture where effort counts.
Responsibilities
- Speak with customers who may be experiencing financial difficulty about their financial situation and provide tailored solutions, such as an affordable repayment plan.
- Make and receive calls to/from customers, managing a variety of customer accounts (car finance, bank accounts, credit cards, loans, catalogues, mortgages, mobile phone) and investigate the details of customers' debt.
- Provide personalised, customer‑focused service by being transparent and delivering tailored solutions to reduce overall customer debt.
- Ensure the delivery and compliance with outcomes and activities held within the Consumer Duty regulation, driving fair outcomes for customers.
- Work 40 hours per week, scheduled for a range of shifts during operating hours (Monday to Friday 08:00‑19:00, Saturday 08:00‑14:00). Shift patterns and rotations vary depending on the campaign assigned.
- Initially office‑based for the induction period (circa 8 weeks) and thereafter, with hybrid working offered.
Qualifications
- Fantastic with people; you will be our first point of contact for customers, providing help, support and empathy needed to achieve the best outcome.
- Positive attitude, self‑motivated, enthusiastic and ready to make a real difference.
- Customer Service experience, whether face‑to‑face or in a call centre environment.
- Excellent communication skills, able to help customers and make decisions confidently.
- Able to use different systems, accurately reflecting conversations and outcomes.
- Able to deal with sensitive or challenging conversations, including complaints, with resilience to bounce back.
- Good numeracy and English literacy skills to explain the complexities around financial products and solutions.
Eligibility
You should not be bankrupt, have any outstanding county court judgments on your credit file, or have excessive default balances; any outstanding debt will be considered on a case‑by‑case basis.
Benefits
- Competitive starting base salary of £28,163.20 with OTE up to £32,387.68 (bonus paid monthly, subject to performance).
- 33 days holiday including bank holidays, with the ability to buy more or sell back.
- Access to a contributory workplace pension scheme.
- An extra day to celebrate your birthday.
- Hybrid work pattern: a mixture of home and office.
- Structured and continuous training, weekly coaching for personal development, and employee recognition programmes.
- Private medical insurance and life assurance.
- Discounts on gym memberships, cycle‑to‑work schemes, and a 24/7 employee assistance programme.
- Breakfast and snacks provided in the office during sociable working hours.
Equal Opportunity Employer Statement
We are an equal opportunities employer, authorised and regulated by the Financial Conduct Authority. We will conduct credit, fraud, criminal record, right‑to‑work and reference checks as part of our pre‑employment screening. If you need a change made so that you can apply, please contact the Intrum Talent Acquisition team via recruitmentuk@intrum.co.uk as soon as possible before the closing date to discuss your needs.
Call Centre - Customer Support Representative (VQ326G) in Glasgow employer: Intrum Justitia
At Intrum, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values your contributions. With competitive salaries, generous holiday allowances, and a commitment to employee development through structured training and coaching, we empower our team members to thrive in their roles. Our hybrid working model and additional perks, such as private medical insurance and wellness discounts, make Intrum a rewarding place to build a meaningful career while making a positive impact on customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre - Customer Support Representative (VQ326G) in Glasgow
✨Tip Number 1
Get to know the company! Research Intrum and understand their values and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers facing financial difficulties, role-play some challenging scenarios with friends or family. This will boost your confidence and prepare you for those sensitive conversations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly increase your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Intrum. Don’t miss out on this opportunity!
We think you need these skills to ace Call Centre - Customer Support Representative (VQ326G) in Glasgow
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for helping customers and making a difference.
Tailor Your Application:Make sure to customise your application to highlight your customer service experience. Mention specific examples where you've helped customers in challenging situations, as this will resonate with us at Intrum.
Show Off Your Skills:Don’t forget to showcase your communication skills! Whether it’s through your written responses or any previous roles, demonstrate how you can effectively engage with customers and provide tailored solutions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Intrum Justitia
✨Know the Company and Role
Before your interview, take some time to research Intrum and understand their mission, values, and the specifics of the Customer Support Representative role. This will help you tailor your answers and show that you're genuinely interested in making a difference in their team.
✨Prepare for Common Scenarios
Think about potential customer scenarios you might face, especially those involving financial difficulties. Prepare responses that demonstrate your empathy, problem-solving skills, and ability to provide tailored solutions. Practising these responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, be ready to demonstrate your skills. Use clear and concise language when answering questions, and don’t hesitate to ask for clarification if you don’t understand something. This shows that you’re engaged and willing to ensure effective communication.
✨Emphasise Resilience and Positivity
The role involves dealing with sensitive conversations, so it’s important to convey your resilience and positive attitude. Share examples from your past experiences where you successfully handled challenging situations, highlighting how you bounced back and maintained a customer-focused approach.
