At a Glance
- Tasks: Support customers with financial clarity and provide tailored repayment solutions.
- Company: A values-driven company focused on empathy and integrity in customer service.
- Benefits: Competitive salary, monthly bonuses, hybrid work, and generous holiday allowance.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Customer service experience preferred but not required; strong communication skills essential.
The predicted salary is between 28163 - 32388 £ per year.
We are looking for Customer Support Representatives who reflect our core values—empathy, integrity, and a commitment to doing what’s right for the customer. In this role, you’ll support customers seeking clarity, reassurance, and helpful guidance, especially those experiencing financial difficulty.
Key Responsibilities
- Speak with customers about their financial situation and provide tailored solutions such as affordable repayment plans.
- Make and receive calls to/from customers, managing various accounts including car finance, bank accounts, credit cards, loans, catalogues, mortgages, and mobile phone debt.
- Investigate details in regard to customer debt.
- Deliver personalised, transparent service that reduces overall customer debt.
- Ensure delivery and compliance with all outcomes and activities under the Consumer Duty regulation, driving fair outcomes for customers.
- Work 40 hours per week with scheduled shifts: Monday‑Friday 08:00–19:00, Saturday 08:00–14:00.
- Work hybrid: office‑based for an 8‑week induction and thereafter as needed, then a hybrid pattern of home and office.
Qualifications and Experience
- Customer service experience, either face‑to‑face or call‑centre based.
- Excellent communication skills and ability to listen, respond with care, and communicate confidently.
- Positive attitude, self‑motivated, and capable of making decisions and connecting with people from all walks of life.
- Proficiency in using various systems and accurately reflecting conversations and outcomes.
- Experience dealing with sensitive or challenging conversations, including complaints, and resilience to bounce back.
- Good numeracy and English literacy skills to explain financial products and solutions.
- Previous call‑centre experience is not required.
Benefits and Compensation
- Competitive base salary of £28,163.20, with OTE up to £32,387.68.
- Monthly bonus based on performance.
- 33 days holiday, including bank holidays, with the option to buy back or sell back days.
- Extra day to celebrate your birthday.
- Hybrid work pattern mixing home and office.
- Participation in gadget schemes.
- Contributory workplace pension scheme.
- Private medical insurance and life assurance.
- Discounts on gym memberships, cycle‑to‑work programmes, and a 24/7 employee assistance programme.
- Breakfast and snacks provided in the office.
Additional Information
- Work will be office‑based for an initial 8‑week induction and some period thereafter. Hybrid work will be discussed individually once you have gained confidence in your role.
Equal Opportunity Statement
We encourage applicants from all backgrounds and are an equal opportunities employer, authorised and regulated by the Financial Conduct Authority. We will conduct credit, fraud, criminal record, right‑to‑work and reference checks as part of our pre‑employment screening. Applicants must not be bankrupt and must not have excessive default balances; any outstanding debt will be considered on a case‑by‑case basis. If you need a reasonable change to enable your application, please contact us prior to the closing date.
Call Centre - Customer Support Representative (Q326G) in Glasgow employer: Intrum Justitia
Join a company that prioritises empathy and integrity, offering a supportive work environment where you can make a real difference in customers' lives. With competitive salaries, generous holiday allowances, and a hybrid working model, we foster a culture of growth and well-being, ensuring our employees feel valued and empowered. Our commitment to employee development and a positive workplace atmosphere makes us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre - Customer Support Representative (Q326G) in Glasgow
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you genuinely care about what they do and how you fit into their vision.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing with a friend or family member. Focus on being empathetic and clear, especially when discussing sensitive topics like finances.
✨Tip Number 3
Be ready for those tricky questions! Think about how you would handle challenging conversations or complaints. Prepare some examples from your past experiences where you’ve turned a negative situation into a positive outcome.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to embrace the hybrid work model we offer.
We think you need these skills to ace Call Centre - Customer Support Representative (Q326G) in Glasgow
Some tips for your application 🫡
Show Your Empathy:When writing your application, make sure to highlight your ability to connect with customers. We want to see how you can reflect our core values of empathy and integrity in your past experiences.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention specific skills that relate to customer support and financial conversations, as this will show us you’re serious about the position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your writing is easy to read and free from jargon. This will demonstrate your excellent communication skills right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Intrum Justitia
✨Know Your Stuff
Before the interview, make sure you understand the role and the company’s values. Familiarise yourself with common financial products and customer support scenarios. This will help you answer questions confidently and show that you’re genuinely interested in helping customers.
✨Show Empathy
Since this role requires a lot of interaction with customers facing financial difficulties, practice demonstrating empathy during your responses. Think of examples from your past experiences where you’ve helped someone in a tough situation, and be ready to share those stories.
✨Practice Active Listening
During the interview, it’s crucial to listen carefully to the questions being asked. Respond thoughtfully and ensure you address the interviewer’s concerns. This not only shows your communication skills but also reflects your ability to connect with customers effectively.
✨Be Ready for Role-Play
You might encounter role-play scenarios during the interview to assess your problem-solving skills. Prepare by thinking through how you would handle various customer situations, especially those involving sensitive topics. This will demonstrate your readiness for the role and your ability to think on your feet.
