Call Centre - Financial Assist Associate (VQ325GB) in Glasgow

En Intrum, crecerás haciendo la diferencia. Lo harás en un entorno altamente internacional y en una cultura de apoyo donde el esfuerzo cuenta. Join a team that makes a difference. Daily.

Are you our new Financial Assist Associate? We’re on the lookout for fantastic Financial Assist Associates who will love speaking with people over the telephone and providing financial solutions to their queries. You don’t have to have call centre experience; we know that customer service experience comes from a variety of industries; what you will have is a friendly personality and excellent communication skills.

What you’ll do:

• Day to day you will speak with customers who could be experiencing financial difficulty about their financial situation and provide tailored solutions, such as an affordable repayment plan.
• Make and receive calls to/from Customers, managing a variety of customer accounts such as car finance, bank accounts, credit cards, loans, catalogues, mortgages and mobile phone and investigating the detail in regard to customers debt.
• Provide personalised and customer focused service by being transparent and delivering tailored solutions for each customer to reduce overall customer debt.
• Responsible for ensuring the delivery and compliance with all outcomes and activities held within the Consumer Duty regulation, driving fair outcomes for customers.
• Work 40 hours per week. You will be scheduled for a range of shifts during our operating hours: Our current operating hours are Monday to Thursday from 08:00 to 19:00, Friday from 08:00 to 18:00 and Saturdays from 08:00 to 14:00. Shift patterns and rotations will vary depending on the campaign you are assigned to.
• Easily commute to our Glasgow office, this role is hybrid working in this location. You will be office based for the duration of your induction (Circa 8 weeks) and for a period of time after. Which gives you time to build relationships with the team and gain confidence in your role before remote working. So, expect to be office based after your induction initially for a few months, we will discuss individually with you when you are confident to commence hybrid working.

What we’re looking for:

• Fantastic with people after all you will be our first point of contact for our customers and play a key role in providing the help, support and empathy needed to achieve the best outcome.
• Positive attitude, self-motivated, enthusiastic individuals, who are ready to make a real difference.
• Customer Service experience, whether that’s face to face or in a call centre environment. We’re interested in your excellent communication skills and ability to help customers.
• Enjoy making decisions and connecting with people from all walks of life.
• Able to use different systems, accurately reflecting conversations, and the outcome.
• Able to deal with sensitive/challenging conversations along with complaints and have the resilience to bounce back from them.
• Good numeracy and English literacy skills to help break down some of the complexities around financial products and solutions so you can communicate clearly with customers.

What we offer:

• Competitive starting base salary of £27,081.60 with OTE up to £31,143.84 (bonus paid monthly, subject to performance).
• 33 days holiday including bank holidays, with the ability to buy more/sell back.
• You can participate in gadget schemes.
• Access to a contributory workplace pension scheme.
• An extra day to celebrate your birthday.
• Fantastic hybrid work pattern where you can work a mixture of home and office.
• Structured and continuous training, weekly coaching for your personal development/progression, and employee recognition programmes to help you grow in your career.
• Access to private medical insurance, life assurance, and more.
• Discounts on gym memberships, cycle to work schemes, and a 24/7 employee assistance programme.
• Sociable working hours breakfast and snacks provided in the office.
• Supportive, open and value-driven culture: Ethics, Dedication, Solutions, Empathy.

What to expect at our Virtual Hiring Event:

• At our hiring event, you’ll get to learn more about us as a business and get to meet one of the recruitment team.
• We’ll complete a short telephone interview with you to learn more about you and what skills and experience you have.
• We’ll also cover some more details about the role and hours.
• If successful at this stage, you will then be booked for a video interview with one of our Team Managers for a competency based interview.
• We will then be back in contact with you, usually within 24 hours, to gather your thoughts and provide feedback. Successful applicants can also expect to receive a job offer at this stage.

About Intrum:

Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to a sound economy and plays a critical role in society at large. Intrum has circa 10,000 dedicated professionals who serve around 80,000 companies across Europe.

How to apply:

If you are interested in this position and believe you have the right experience, please send your English CV via the “apply button”. At Intrum we strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.