At a Glance
- Tasks: Take ownership of production incidents and troubleshoot complex technical issues.
- Company: Fast-growing FinTech revolutionising banking technology.
- Benefits: Competitive salary, discretionary bonus, and compensated on-call.
- Other info: Opportunity to work closely with Software Engineering and DevOps teams.
- Why this job: Make a real impact in a dynamic environment while improving production processes.
- Qualifications: Experience in Production Support and hands-on with AWS or GCP.
The predicted salary is between 63000 - 77000 £ per year.
- Site Reliability Engineer/Production Support Engineer | Fin Tech |
- London | 4 Days Onsite
Are you the engineer people turn to when production goes wrong?
We're partnering with a fast-growing Fin Tech building mission-critical banking technology for regulated financial institutions.
- As the platform continues to scale, they're looking for a
- Site reliability engineer
/ Production Support Engineer who can take real ownership of production while working across the boundaries of
Support, SRE, Dev Ops and Software Engineering
This is a hands-on production role at its core.
You'll be responsible for investigating incidents, restoring services and identifying root causes, but you'll also have the opportunity to go deeper, whether that's improving observability, working with cloud infrastructure, automating processes or getting into the backend code to implement smaller fixes and improvements.
Being a growing Fin Tech means responsibilities aren't confined to one box.
They're looking for someone who enjoys wearing multiple hats and wants genuine ownership over how production is supported and improved.
- What you'll be doing
- Taking ownership of production incidents end-to-end
, from initial investigation and incident response through to resolution and post-incident review.
- Troubleshooting complex issues across applications, infrastructure, databases, APIs and distributed systems
- Performing
Root Cause Analysis (RCA) and helping implement permanent fixes and preventative improvements.
- Working within structured production processes including
- ITIL, change management, CAB and incident/problem management
- Improving monitoring, alerting and observability to identify issues before they impact customers.
- Working hands-on with
AWS or GCP environments and collaborating closely with SRE/Dev Ops and Platform teams.
- Reading and debugging backend code
, making smaller bug fixes, modifications and production improvements where appropriate.
- Automating repetitive operational processes and improving the efficiency of production support.
- Supporting releases and deployments into production.
- Working closely with Software Engineering to resolve larger or more complex application issues.
- Participating in a compensated out-of-hours on-call rota
What we're looking for
- Strong experience within
- Production Support, Application Support or Production Engineering
- Experience operating at
- L2/L3 level
, with the ability to investigate complex technical issues rather than simply escalating them.
- Strong knowledge of incident management, incident response, RCA, change management and production support processes
- Hands-on experience with
- AWS or GCP
- Exposure to
- SRE/Dev Ops practices
, CI/CD and modern production environments.
- Experience with monitoring and observability tooling such as
- Grafana, Prometheus, Datadog, Splunk, New Relic or similar
- Comfortable reading, debugging and modifying backend code
. The specific programming language isn't important, Python, Java, Go, C#, Kotlin or similar are all relevant.
- Experience supporting distributed, event-driven or highly available systems
- Comfortable working closely with Software Engineering, Dev Ops/SRE and Infrastructure teams.
- Nice to have
- Fin Tech, banking, payments, trading or wider financial services experience.
- Terraform or other
Infrastructure as Code tooling.
- Kubernetes and Docker.
- Experience within a startup or scale-up environment
- Experience supporting high-volume or business-critical transactional platforms.
- London – 4 days onsite
- £55,000–£85,000 + discretionary bonus + benefits + compensated on-call
If you're a Production Support Engineer who enjoys going beyond the ticket queue, getting into the infrastructure, understanding the code and improving how production operates, I'd be keen to speak.
#J-18808-Ljbffr
Site Reliability Engineer in London employer: intro
As a leading FinTech company based in Central London, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to thrive. With a strong focus on professional development, we offer numerous growth opportunities and encourage collaboration across teams, ensuring that every voice is heard. Our commitment to leveraging cutting-edge technology, such as AI tools, not only enhances productivity but also makes working here both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Site Reliability Engineer in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at intro or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to intro.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like intro.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like intro that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Site Reliability Engineer in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at intro.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at intro and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at intro
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If intro uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
