At a Glance
- Tasks: Own production incidents, troubleshoot complex systems, and develop backend features.
- Company: Fast-growing fintech revolutionising financial software for global markets.
- Benefits: Competitive salary, bonus, compensated on-call allowance, and career growth.
- Other info: Join a collaborative team and mentor fellow engineers in a vibrant London office.
- Why this job: Make a real impact in a dynamic environment while working with cutting-edge technology.
- Qualifications: Strong software engineering skills, experience with Go or Java, and cloud environments.
The predicted salary is between 60750 - 74250 £ per year.
Are you the engineer people turn to when production goes wrong?
We're partnering with a fast-growing fintech that's building mission-critical software for regulated financial institutions.
As the platform scales across international markets, they're looking for a
Production Support Engineer to take ownership of production reliability while remaining close to the code.
This isn't a traditional support role.
You'll be expected to investigate complex production issues, perform root cause analysis, implement permanent fixes, and contribute directly to the backend codebase.
- What you'll be doing
- Owning high-priority production incidents from investigation through to resolution.
- Troubleshooting complex distributed systems running in production.
- Performing root cause analysis and implementing long-term solutions rather than temporary fixes.
- Developing smaller backend features and production improvements.
- Working closely with Software Engineers, Platform Engineers and Infrastructure teams to improve reliability and performance.
- Helping mature incident management processes and mentoring other engineers.
- Participating in a compensated out-of-hours on-call rota.
What we're looking for
- Strong software engineering background with the ability to investigate and modify production code.
- Commercial experience with
- Go or
- Java
- Experience supporting distributed systems and event-driven architectures
- Strong troubleshooting and debugging skills within production environments.
- Experience working in cloud environments
(AWS, GCP or Azure).
- Background in fintech, financial services or another highly regulated environment.
- Comfortable owning incidents from initial investigation through to permanent resolution.
- Nice to have
- Payments or banking experience.
- Infrastructure as Code (Terraform, Cloud Formation).
- Observability and monitoring tools.
- Experience within a startup or scale-up.
Location
- London (4 days onsite)
- Competitive salary + bonus + compensated on-call allowance
- #J-18808-Ljbffr
Production Support Engineer in London employer: intro
As a leading FinTech company based in Central London, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to thrive. With a strong focus on professional development, we offer numerous growth opportunities and encourage collaboration across teams, ensuring that every voice is heard. Our commitment to leveraging cutting-edge technology, such as AI tools, not only enhances productivity but also makes working here both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Production Support Engineer in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at intro or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to intro.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like intro.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like intro that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Production Support Engineer in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at intro.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at intro and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at intro
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If intro uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
