At a Glance
- Tasks: Lead complex client implementations from start to finish in a dynamic FinTech environment.
- Company: Fast-growing B2B FinTech revolutionising banking technology globally.
- Benefits: Competitive salary, career growth, and the chance to shape new processes.
- Other info: Join at an early stage and help build innovative governance processes.
- Why this job: Make a real impact by influencing the future of client implementation.
- Qualifications: Experience in technical implementations and strong client management skills.
The predicted salary is between 69750 - 85250 £ per year.
Technical Implementation Manager required for a fast-growing B2B FinTech that is building technology infrastructure for major banks and financial institutions globally. Their API-led platform enables banks to launch and scale new digital financial products while integrating with their existing core banking infrastructure.
The role involves owning complex client implementations end-to-end, from contract signature and technical discovery through integration, UAT, go-live and transition into BAU. Acting as the technical face of the delivery function, you’ll work directly with client architects, integration engineers, technology leaders and operational stakeholders, alongside internal Product and Engineering teams.
You’ll be expected to understand and challenge technical discussions covering:
- REST APIs, OAuth, webhooks and data flows
- API specifications and integration design
- Cloud-native and containerised services
- Production releases and technical dependencies
Alongside client delivery, you’ll establish strong governance across implementations, including RAID management, delivery planning, scope/change control, status reporting and senior stakeholder escalation.
Experience Required
- Experience delivering complex technical implementations within banking, payments, FinTech or B2B SaaS
- A track record working with large financial institutions or regulated enterprise clients
- Strong knowledge of API-led integrations and the ability to confidently review and question technical documentation
- Experience working closely with Product Owners, Software Engineers and Architects
- Strong client-facing and senior stakeholder management skills
- Experience managing several complex implementations simultaneously
- Practical use of AI tools to improve reporting, documentation, analysis or delivery processes
- Experience across payments, card issuing, Visa/Mastercard, BIN sponsorship, digital wallets, Apple Pay/Google Pay or money movement infrastructure would be particularly valuable.
Why this role is worth your time
You’ll be joining at an early stage in the development of the Implementation function, giving you genuine influence over how it operates. You’ll have the opportunity to create and improve implementation playbooks, governance processes, templates and delivery frameworks as the business scales internationally. If you’re a technically credible Implementation/Delivery professional who enjoys being at the intersection of clients, Product and Engineering, I’d love to hear from you.
Client Implementation Manager employer: intro
As a leading FinTech company based in Central London, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to thrive. With a strong focus on professional development, we offer numerous growth opportunities and encourage collaboration across teams, ensuring that every voice is heard. Our commitment to leveraging cutting-edge technology, such as AI tools, not only enhances productivity but also makes working here both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Client Implementation Manager
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like intro. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Client Implementation Manager
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to intro.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on intro's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at intro
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with intro.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at intro will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former intro employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
