Tailor-Made Specialist, UK/EU (London)

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. At Intrepid, unforgettable trips don’t happen by chance – they’re shaped by people who know their destinations inside out, can juggle the details, and genuinely care about delivering exceptional experiences.

In this role, you’ll design and sell bespoke itineraries that reflect Intrepid’s commitment to Sustainable, Experience-Rich Travel. You’ll work closely with our DMC partners, suppliers, and travel agent partners to ensure competitive pricing, timely confirmations, and high-quality service standards. You’ll support direct travelers, co-branded partners, and travel agents across the UK and EU, helping create journeys that truly stand out. This is a varied, fast-paced role suited to someone with a strong background in travel sales or customer service, excellent communication skills, and a passion for creating personalised, memorable experiences. You’ll be confident juggling multiple priorities, responding to leads across phone, email, and live chat, and ensuring every itinerary is booked accurately and efficiently. This is a full-time, permanent, hybrid role, based in London, with an expectation to be in the office 2 days per week. During the initial four-week training programme, you will be office-based full time to benefit from classroom-style learning and peer shadowing.

Responsibilities

• Design and sell bespoke itineraries reflecting Intrepid’s Sustainable, Experience-Rich Travel approach.
• Collaborate with DMC partners, suppliers, and travel agent partners to ensure competitive pricing, timely confirmations, and high-quality service.
• Support direct travelers, co-branded partners, and travel agents across the UK and EU.
• Manage multiple priorities and respond to leads via phone, email, and live chat.
• Ensure every itinerary is booked accurately and efficiently.

Qualifications

• Similar experience in the travel industry, or within sales/customer service roles.
• Fluent in English, written and spoken.
• Passion for travel and strong knowledge of Intrepid’s products and destinations.
• Ability to work in a fast-paced, dynamic environment while managing multiple priorities.
• Proficient in Microsoft Office.
• Excellent communication and customer service skills.
• Strong team player with a positive attitude and willingness to collaborate.

Location and Training

Based in London; hybrid work arrangement with in-office requirement of 2 days per week. Four-week initial training programme is office-based full time.

Diversity and Inclusion

Our people reflect the diversity of our customers and the communities we visit. Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds, including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewards and Development

We are Real. Together. Ambitious. Impactful. These are our values and they guide our success. Our perks include:

• Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year.
• A free Intrepid trip every year, plus generous discounts for families and close friends.
• 5 extra days of leave a year for use on Intrepid trips.
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs.
• 20 hours of volunteer leave every year to use on causes most important to you.
• Employee Assistance Program, a 24/7 service that offers counseling for you and your family.

We are Real. Together. Ambitious. Impactful. These are our values and to us they’re more than just words; they are the pillars of our success and, every day, it’s our people and the work they do that bring them to life.