At a Glance
- Tasks: Design and sell bespoke travel itineraries that create unforgettable experiences.
- Company: Join Intrepid Travel, a certified B Corp dedicated to sustainable travel.
- Benefits: Competitive salary, commission, flexible work, and free annual trips.
- Other info: Diverse and inclusive workplace with strong career development opportunities.
- Why this job: Be part of a team that crafts unique journeys across the UK and EU.
- Qualifications: Experience in travel sales or customer service, with excellent communication skills.
The predicted salary is between 25650 - 31350 £ per year.
At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet.
We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries.
The world needs more Intrepid people
At Intrepid, unforgettable trips don’t happen by chance – they’re shaped by people who know their destinations inside out, can juggle the details, and genuinely care about delivering exceptional experiences.
We’re looking for a Tailor-Made Specialist, UK/EU to help make that happen.
In this role, you’ll design and sell bespoke itineraries that reflect Intrepid’s commitment to Sustainable, Experience-Rich Travel.
You’ll work closely with our DMC partners, suppliers, and travel agent partners to ensure competitive pricing, timely confirmations, and high-quality service standards.
You’ll support direct travelers, co-branded partners, and travel agents across the UK and EU, helping create journeys that truly stand out.
This is a varied, fast-paced role suited to someone with a strong background in travel sales or customer service, excellent communication skills, and a passion for creating personalised, memorable experiences.
You’ll be confident juggling multiple priorities, responding to leads across phone, email, and live chat, and ensuring every itinerary is booked accurately and efficiently.
This is a full-time, permanent, hybrid role, based in London, with an expectation to be in the office 3 days per week.
During the initial four-week training programme, you will be office-based full time to benefit from classroom-style learning and peer shadowing.
The salary for this position will be £34,358 plus commission earnings, and a fantastic benefits scheme!
Some of the experience you’ll bring with you may include
- Similar experience in the travel industry, or within sales/customer service roles.
- Fluent in English, written and spoken.
- Passion for travel and strong knowledge of Intrepid’s products and destinations.
- Ability to work in a fast-paced, dynamic environment while managing multiple priorities.
- Proficient in Microsoft Office.
- Excellent communication and customer service skills.
- Strong team player with a positive attitude and willingness to collaborate.
If you’re passionate about creating incredible, tailor-made travel experiences, thrive in a customer-focused environment, and want to play a key role in delivering exceptional journeys across the UK and EU, we’d love to hear from you!
Our people reflect the diversity of our customers and the communities we visit:
Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business.
We support a culture where people can be themselves and encourage applications from people of all backgrounds.
Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.
- Rewarding and developing our people is important to us, some of our work perks include:
- Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
- A free Intrepid trip every year, plus generous discounts for families, and close friends
- 5 extra days of leave a year for use on Intrepid trips
- A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
- Access to e-learning platforms, professional development and mentor programs
- 20 hours of volunteer leave every year to use on causes most important to you
- Employee Assistance Program, a 24/7 service that offers counselling for you and your family
We are Real. Together. Ambitious. Impactful.
These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.
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Tailor-Made Specialist in London employer: Intrepid Travel
At Intrepid, we pride ourselves on fostering a collaborative and dynamic work environment where your contributions as a Finance Analyst will directly impact our business decisions. Located in Brixton, London, we offer a flexible 3-2-1 hybrid working model that promotes work-life balance, alongside opportunities for professional growth and development within a supportive team. Join us to turn financial insights into actionable strategies while enjoying the vibrant culture of our London office.
StudySmarter Expert Advice🤫
We think this is how you could land Tailor-Made Specialist in London
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Intrepid Travel who are looking for fresh talent for roles like Tailor-Made Specialist.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Intrepid Travel and give you a leg up for your Tailor-Made Specialist application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Tailor-Made Specialist openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Tailor-Made Specialist in London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Tailor-Made Specialist role at Intrepid Travel.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Tailor-Made Specialist position at Intrepid Travel.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Intrepid Travel.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Intrepid Travel's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Tailor-Made Specialist.
How to prepare for a job interview at Intrepid Travel
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Intrepid Travel.
