Sales Consultant, London (or Remote Germany)

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. We’re looking for Sales Consultants to join our team. You’ll sell Intrepid Travel’s unique, socially responsible experiences to customers, providing outstanding service across phone, email, and live chat. This is your opportunity to be at the heart of the customer journey, delivering unforgettable trips from the first enquiry through to departure.

You’ll respond to leads, achieve sales targets, and provide expert advice on Intrepid products and destinations. You’ll also support colleagues, assist in training new team members, and contribute to campaigns and promotions that drive growth. This is a full-time, permanent role based in our vibrant Brixton, London office, working on a hybrid pattern of 2-3 days per week onsite. The role operates on a 7-day rotating schedule, including some weekend shifts. During the initial five weeks, you’ll benefit from a structured training programme with a combination of classroom learning and peer shadowing.

Some of the experience you’ll bring with you may include:

• Experience in sales or customer service, ideally in the travel industry
• Fluent in English, written and spoken (and fluent German if applying for our German-Speaking Sales Consultant role)
• Proven ability to achieve sales targets and KPIs
• Passion for travel and strong knowledge of Intrepid products and destinations
• Excellent communication, negotiation, and customer service skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Strong team player with a positive attitude and willingness to collaborate
• Proficiency in Microsoft Office; knowledge of Starship, Salesforce, or other CRM/reservation systems is desirable

Our people reflect the diversity of our customers and the communities we visit: Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds, including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

• Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trips
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they’re more than just words, they are the pillars of our success and every day it’s our people and the work they do that bring them to life.