Infrastructure & Support Engineer, London

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

We’re looking for an Infrastructure & Support Engineer to deliver reliable, high-quality technical support to Intrepid’s EMEA teams. This role combines hands-on infrastructure engineering with frontline IT support, ensuring our systems, devices, and networks run smoothly across the region.

Based in our Brixton office, working in a global team and reporting to the Infrastructure Manager, you’ll be the primary technical contact for EMEA while contributing to global infrastructure and security initiatives. You’ll support users, manage devices and applications, assist with system and network administration, and work closely with local and distributed teams to maintain secure, resilient services. This role requires office attendance approximately 4 days per week, and some travel across the EMEA region will be required to provide hands-on support where needed. This is a full-time, permanent, hybrid role, suited to someone who enjoys problem-solving, supporting others, and working in a fast-paced global environment.

Experience you’ll bring:

• Bachelor’s degree in ICT, Information Systems, Computer Science, or equivalent experience
• Hands-on experience supporting Windows and macOS environments, including device administration and troubleshooting
• Experience with Microsoft 365, Azure AD/Entra ID, Exchange Online, and identity/access management
• Solid understanding of networking fundamentals (LAN/WAN, Wi-Fi, DNS, DHCP, VPN)
• Experience with device management tools such as Intune, MDM solutions, Autopilot, or imaging technologies
• Understanding of IT security fundamentals and best practices
• Excellent communication skills, able to explain technical concepts to non-technical users
• Strong customer service mindset and ability to build trust with stakeholders

Desirable experience:

• Industry certifications (e.g., Microsoft, CompTIA, networking)
• Exposure to server administration, virtualisation, cloud platforms, or scripting (PowerShell)

If you enjoy being hands-on, supporting people, and helping maintain secure and reliable IT systems in a purpose-driven global organisation, we’d love to hear from you.

Our people:

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds, including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewards and benefits:

• Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trips
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they’re more than just words, they are the pillars of our success and every day it’s our people and the work they do that bring them to life.