At a Glance
- Tasks: Process customer orders, handle queries, and support the team in a fast-paced environment.
- Company: Join a small, supportive team in a relaxed yet busy atmosphere.
- Benefits: On-the-job training, flexible work environment, and opportunities for personal growth.
- Other info: Enjoy a fun workplace with great team spirit and excellent career development.
- Why this job: Be part of a dynamic team where your problem-solving skills make a real difference.
- Qualifications: Customer service experience is a plus, but a positive attitude is key!
The predicted salary is between 24000 - 30000 € per year.
We are a small, close-knit team working in a busy yet relaxed environment, and we’re looking for a Customer Support Administrator to join us. This is a great opportunity for a hard-working, positive individual who enjoys being part of a supportive team while thriving in a fast-paced role. You’ll need a keen eye for detail, strong problem-solving skills, and the ability to stay organised while delivering excellent customer service with professionalism and a good sense of humour.
Duties:
- Process customer orders accurately and efficiently using the company database (including price checking/pricing).
- Raise delivery notes, book vehicles, and liaise with couriers regarding deliveries, delays, and customer-related queries.
- Communicate with customers daily via telephone and email, providing updates and support.
- Handle customer queries or complaints professionally, ensuring timely resolution.
- Use Microsoft Teams to communicate effectively with internal teams.
- Liaise closely with the production team to schedule work and ensure orders are processed within the needed timeframe.
Requirements:
- Previous experience in customer service/administrator roles preferred but not essential.
- Strong written English skills, with the ability to compose clear, professional customer emails independently from brief notes.
- Basic mathematical skills, including converting measurements from millimetres to metres, calculating square metres, estimating pallet sizes, determining appropriate vehicle sizes, and pricing orders by adding percentages and totalling figures.
- Excellent organisational skills, with the ability to prioritise workload effectively while managing multiple email accounts.
- Competent in Microsoft Excel, Word, Outlook, and Teams for day-to-day communication and administration.
- Experience with Xero accounting software and Smartsheet systems is preferred but not essential, as training can be provided.
- Able to work effectively as part of a team, while also being capable of working independently when required.
- Takes ownership of their role, communicates clearly, and collaborates well with the wider team.
Training: On the job training will be provided.
Parking: On road parking or at alternative site (2 min walk).
Customer Support Administrator in Nuneaton employer: Intrepid Manufacturing Limited
Join our small, close-knit team as a Customer Support Administrator in a busy yet relaxed environment where your hard work and positive attitude will be valued. We offer on-the-job training, a supportive work culture, and opportunities for personal growth, all while ensuring you can thrive in a fast-paced role that prioritises excellent customer service. With convenient parking options and a collaborative atmosphere, this is an excellent opportunity for those looking to make a meaningful impact within a dedicated team.
Contact Detail:
Intrepid Manufacturing Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator in Nuneaton
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their vibe and show that you're genuinely interested in being part of their close-knit team.
✨Tip Number 2
Practice your problem-solving skills! Think of examples from your past experiences where you handled customer queries or complaints effectively. Being able to share these stories will demonstrate your ability to thrive in a fast-paced role.
✨Tip Number 3
Brush up on your organisational skills! Create a mock schedule for managing multiple tasks, like processing orders and communicating with customers. This will show that you can handle the workload and prioritise effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our supportive team right from the start!
We think you need these skills to ace Customer Support Administrator in Nuneaton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We love a good sense of humour and positivity, so don’t be afraid to show us who you are while keeping it professional.
Be Clear and Concise:Make sure your written communication is clear and to the point. We appreciate strong written English skills, so take the time to compose your emails and messages carefully, ensuring they’re easy to understand.
Highlight Relevant Experience:Even if you don’t have direct experience in customer service or administration, share any relevant skills or experiences that demonstrate your problem-solving abilities and organisational skills. We’re looking for potential as much as experience!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Intrepid Manufacturing Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Administrator role. Familiarise yourself with the key responsibilities like processing orders and handling customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled customer issues in the past. Think about specific situations where you resolved complaints or improved processes. This will highlight your strong problem-solving skills and ability to stay organised under pressure, which are crucial for this role.
✨Brush Up on Your Tech Skills
Since the job involves using Microsoft Teams, Excel, and possibly Xero, it’s a good idea to refresh your skills in these areas. Be ready to discuss your experience with these tools and how you’ve used them to enhance your work efficiency. If you have any experience with Smartsheet, don’t forget to mention that too!
✨Bring Your Positive Attitude
The team is looking for someone who thrives in a supportive environment and can bring a good sense of humour to the table. During the interview, let your personality shine through! Share anecdotes that reflect your positive outlook and teamwork spirit, as this will resonate well with the hiring team.
