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- Tasks: Join our team to deliver top-notch customer service and manage orders efficiently.
- Company: A friendly, close-knit team in a relaxed yet busy environment.
- Benefits: On-the-job training, supportive team culture, and opportunities for growth.
- Other info: Flexible work environment with a focus on teamwork and professional development.
- Why this job: Make a difference by helping customers and solving their problems with a smile.
- Qualifications: Strong communication skills and a knack for organisation; experience is a plus but not required.
The predicted salary is between 22000 - 26000 £ per year.
We are a small, close-knit team working in a busy yet relaxed environment, and we’re looking for a Customer Support Administrator to join us. You’ll need a keen eye for detail, strong problem-solving skills, and the ability to stay organised while delivering excellent customer service with professionalism and a good sense of humour.
- Process customer orders accurately and efficiently using the company database.
- Communicate with customers daily via telephone and email, providing updates and support.
- Handle customer queries or complaints professionally, ensuring timely resolution.
- Use Microsoft Teams to communicate effectively with internal teams.
- Liaise closely with the production team to schedule work and ensure orders are processed within the needed timeframe.
- Strong written English skills, with the ability to compose clear, professional customer emails independently from brief notes.
- Excellent organisational skills, with the ability to prioritise workload effectively while managing multiple email accounts.
- Competent in Microsoft Excel, Word, Outlook, and Teams for day-to-day communication and administration.
- Experience with Xero accounting software and Smartsheet systems is preferred but not essential, as training can be provided.
- On-the-job training will be provided.
Customer Service Advisor - Temp-Perm Full time in Nuneaton employer: Intrepid Manufacturing Limited
Contact Detail:
Intrepid Manufacturing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Temp-Perm Full time in Nuneaton
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their vibe and tailor your responses to show you're a great fit for their close-knit team.
✨Tip Number 2
Practice your problem-solving skills! Think of examples from your past experiences where you handled customer queries or complaints effectively. Being able to share these stories will demonstrate your ability to deliver excellent customer service.
✨Tip Number 3
Show off your organisational skills! During the interview, mention how you prioritise tasks and manage multiple email accounts. This will highlight your ability to stay organised in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor - Temp-Perm Full time in Nuneaton
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be dealing with customers daily, make sure your written application reflects your strong English skills. Use clear and professional language, and don’t forget to sprinkle in a bit of your personality – we love a good sense of humour!
Be Organised: Just like in the role, your application should be well-structured. Keep it tidy and easy to read. Use headings and bullet points where necessary to highlight your skills and experiences, so we can see how organised you are right from the start.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight any relevant experience you have in customer service or administration, even if it’s not extensive. We want to see how you can bring your unique skills to our close-knit team!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything in one place and makes it easier for us to review your application. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Intrepid Manufacturing Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor inside out. Familiarise yourself with common customer service scenarios and think about how you would handle them. This will show that you're proactive and ready to tackle any challenges that come your way.
✨Show Off Your Communication Skills
Since you'll be communicating with customers daily, practice articulating your thoughts clearly and professionally. Prepare examples of how you've resolved customer queries in the past, and don’t forget to sprinkle in a bit of humour where appropriate – it’s all about making a connection!
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your workload and prioritise tasks. You might want to share specific tools or methods you use to stay organised, especially if you have experience juggling multiple email accounts or using software like Microsoft Teams or Excel.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the training process, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.