Tailor-Made Specialist, UK/EU (London)

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

The world needs more Intrepid people: At Intrepid, unforgettable trips don’t happen by chance – they’re shaped by people who know their destinations inside out, can juggle the details, and genuinely care about delivering exceptional experiences. We’re looking for a Tailor‑Made Specialist, UK/EU to help make that happen.

In this role, you’ll design and sell bespoke itineraries that reflect Intrepid’s commitment to Sustainable, Experience‑Rich Travel. You’ll work closely with our DMC partners, suppliers, and travel agent partners to ensure competitive pricing, timely confirmations, and high‑quality service standards. You’ll support direct travelers, co‑branded partners, and travel agents across the UK and EU, helping create journeys that truly stand out.

This is a varied, fast‑paced role suited to someone with a strong background in travel sales or customer service, excellent communication skills, and a passion for creating personalised, memorable experiences. You’ll be confident juggling multiple priorities, responding to leads across phone, email, and live chat, and ensuring every itinerary is booked accurately and efficiently.

This is a full‑time, permanent, hybrid role, based in London, with an expectation to be in the office 2 days per week. During the initial four‑week training programme, you will be office‑based full time to benefit from classroom‑style learning and peer shadowing.

Some of the experience you’ll bring with you may include:

• Similar experience in the travel industry, or within sales/customer service roles
• Fluent in English, written and spoken
• Passion for travel and strong knowledge of Intrepid’s products and destinations
• Ability to work in a fast‑paced, dynamic environment while managing multiple priorities
• Proficient in Microsoft Office
• Excellent communication and customer service skills
• Strong team player with a positive attitude and willingness to collaborate

If you’re passionate about creating incredible, tailor‑made travel experiences, thrive in a customer‑focused environment, and want to play a key role in delivering exceptional journeys across the UK and EU, we’d love to hear from you.

Our people reflect the diversity of our customers and the communities we visit: Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds, including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us. Some of our work perks include:

• Flexible work arrangements, work‑from‑home and the ability to work from anywhere 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trips
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e‑learning platforms, professional development and mentor programmes
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are real. Together. Ambitious. Impactful. These are our values and to us they’re more than just words, they are the pillars of our success and every day it’s our people and the work they do that bring them to life. We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and the adjustments you require; we will then be in touch to support your application.