At a Glance
- Tasks: Design and sell bespoke travel itineraries that create unforgettable experiences.
- Company: Join Intrepid Travel, a certified B Corp with a passion for sustainable travel.
- Benefits: Competitive salary, commission, flexible work, free trips, and generous leave.
- Other info: Diverse and inclusive workplace with great career development opportunities.
- Why this job: Make a real impact in the travel industry while exploring the world.
- Qualifications: Experience in travel sales or customer service, excellent communication skills.
The predicted salary is between 34358 - 34358 £ per year.
At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries.
In this role, you’ll design and sell bespoke itineraries that reflect Intrepid’s commitment to Sustainable, Experience-Rich Travel. You’ll work closely with our DMC partners, suppliers, and travel agent partners to ensure competitive pricing, timely confirmations, and high-quality service standards. You’ll support direct travellers, co-branded partners, and travel agents across the UK and EU, helping create journeys that truly stand out.
This is a varied, fast-paced role suited to someone with a strong background in travel sales or customer service, excellent communication skills, and a passion for creating personalised, memorable experiences. You’ll be confident juggling multiple priorities, responding to leads across phone, email, and live chat, and ensuring every itinerary is booked accurately and efficiently.
This is a full-time, permanent, hybrid role, based in London, with an expectation to be in the office 3 days per week. During the initial four-week training programme, you will be office-based full time to benefit from classroom-style learning and peer shadowing. The salary for this position will be £34,358 plus commission earnings, and a fantastic benefits scheme!
Some of the experience you’ll bring with you may include:
- Similar experience in the travel industry, or within sales/customer service roles
- Fluent in English, written and spoken
- Passion for travel and strong knowledge of Intrepid’s products and destinations
- Ability to work in a fast-paced, dynamic environment while managing multiple priorities
- Proficient in Microsoft Office
- Excellent communication and customer service skills
- Strong team player with a positive attitude and willingness to collaborate
Our people reflect the diversity of our customers and the communities we visit: Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds, including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.
Rewarding and developing our people is important to us, some of our work perks include:
- Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
- A free Intrepid trip every year, plus generous discounts for families, and close friends
- 5 extra days of leave a year for use on Intrepid trips
- A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
- Access to e-learning platforms, professional development and mentor programs
- 20 hours of volunteer leave every year to use on causes most important to you
- Employee Assistance Program, a 24/7 service that offers counselling for you and your family
We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life. We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and what you require, we will then be in touch to support your application.
Tailor-Made Specialist employer: Intrepid Experience
Intrepid Travel is an exceptional employer that values diversity and fosters a collaborative work culture, making it an ideal place for those passionate about travel and recruitment. With opportunities for professional growth and a supportive environment, employees can thrive while contributing to meaningful global initiatives. The hybrid working model in London allows for flexibility, ensuring a healthy work-life balance while being part of a dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Tailor-Made Specialist
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Intrepid Experience who are looking for fresh talent for roles like Tailor-Made Specialist.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Intrepid Experience and give you a leg up for your Tailor-Made Specialist application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Tailor-Made Specialist openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Tailor-Made Specialist
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Tailor-Made Specialist role at Intrepid Experience.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Tailor-Made Specialist position at Intrepid Experience.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Intrepid Experience.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Intrepid Experience's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Tailor-Made Specialist.
How to prepare for a job interview at Intrepid Experience
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Intrepid Experience.
