Infrastructure & Support Engineer, London

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

Overview

The world needs more Intrepid people. We are looking for an Infrastructure & Support Engineer to deliver reliable, high-quality technical support to Intrepid’s EMEA teams. This role combines hands-on infrastructure engineering with frontline IT support, ensuring our systems, devices, and networks run smoothly across the region. Based in our Brixton office, you’ll be the primary technical contact for EMEA while contributing to global infrastructure and security initiatives. You’ll support users, manage devices and applications, assist with system and network administration, and work closely with local and distributed teams to maintain secure, resilient services. This role requires office attendance approximately 4 days per week and some travel across the EMEA region will be required to provide hands-on support where needed. This is a full-time, permanent, hybrid role, suited to someone who enjoys problem-solving, supporting others, and working in a fast-paced global environment.

Responsibilities

• Provide hands-on infrastructure engineering and frontline IT support for the EMEA region.
• Support users, manage devices and applications, and assist with system and network administration.
• Collaborate with local and distributed teams to maintain secure, resilient services.
• Serve as primary technical contact for EMEA and contribute to global initiatives.
• Occasional travel across the EMEA region to provide on-site support as required.

Qualifications

• Bachelor’s degree in ICT, Information Systems, Computer Science, or equivalent experience.
• Hands-on experience supporting Windows and macOS environments, including device administration and troubleshooting.
• Experience with Microsoft 365, Azure AD/Entra ID, Exchange Online, and identity/access management.
• Solid understanding of networking fundamentals (LAN/WAN, Wi-Fi, DNS, DHCP, VPN).
• Experience with device management tools such as Intune, MDM solutions, Autopilot, or imaging technologies.
• Understanding of IT security fundamentals and best practices.
• Excellent communication skills, able to explain technical concepts to non-technical users.
• Strong customer service mindset and ability to build trust with stakeholders.

Desirable experience

• Industry certifications (e.g., Microsoft, CompTIA, networking).
• Exposure to server administration, virtualization, cloud platforms, or scripting (PowerShell).

Benefits and culture

• Flexible work arrangements, work-from-home and the ability to "work from anywhere" 4 weeks a year.
• A free Intrepid trip every year, plus generous discounts for families and close friends.
• 5 extra days of leave a year for use on Intrepid trips.
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs.
• 20 hours of volunteer leave every year to support causes most important to you.
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family.

Our values

We are Real. Together. Ambitious. Impactful. These are our values and, to us, they’re more than words; they are the pillars of our success and the work our people do to bring them to life.

Inclusion and adjustments

We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustments to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and the adjustments you require. We will be in touch to support your application.