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- Tasks: Lead a dynamic customer service team to deliver top-notch support for policyholders and brokers.
- Company: A leading insurance firm in Cardiff with a focus on growth and personal development.
- Benefits: Competitive salary, hybrid working options, and a bonus scheme.
- Why this job: Join a company that values teamwork and fosters a customer-centric culture.
- Qualifications: Substantial customer service experience and strong leadership skills.
- Other info: Exciting opportunity for personal growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading insurance firm in Cardiff is seeking a manager for its customer service team. The role focuses on managing a dynamic environment to ensure high-quality service for policyholders and brokers.
The ideal candidate will have:
- Substantial customer service experience
- Leadership skills
- The ability to foster a customer-centric culture
A competitive salary, hybrid working, and bonus scheme are offered. Join a company that values personal development and team collaboration.
Customer Service Director | Hybrid & Growth-Focused in Cardiff employer: Intranet
Contact Detail:
Intranet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Director | Hybrid & Growth-Focused in Cardiff
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent news. We want to show that we’re not just interested in the role, but also in the company’s mission and culture.
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. We need to articulate our customer service experience and leadership skills confidently!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role.
We think you need these skills to ace Customer Service Director | Hybrid & Growth-Focused in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and leadership skills. We want to see how you've managed teams and fostered a customer-centric culture in your previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our dynamic environment and how you can contribute to high-quality service for our policyholders and brokers.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples to demonstrate how you've improved customer satisfaction or led successful projects in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Intranet
✨Know the Company Inside Out
Before your interview, take some time to research the insurance firm thoroughly. Understand their values, mission, and recent developments in the industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in the company.
✨Showcase Your Leadership Skills
As a Customer Service Director, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or improved customer service processes. Be ready to discuss how you foster a customer-centric culture within your team.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage a dynamic environment. Think of specific situations where you've handled difficult customers or resolved conflicts, and be prepared to explain your thought process and the outcomes.
✨Emphasise Personal Development
Since the company values personal development, be sure to highlight any training or professional development you've pursued. Discuss how you encourage your team to grow and learn, and share any initiatives you've implemented to promote continuous improvement in customer service.
