Office Manager - West Cornforth Medical Centre

Overview

Providing supervision, support and training to the reception/administration staff under the guidance of the Practice Manager. Ensuring that reception is adequately staffed and supervised and that staff rota, including annual leave and sickness cover, are in place. Arranging locum cover required to cover clinicians in agreement with the Practice Manager. Preventing interruptions to patient care services provided by the Practice. Supporting the Practice Manager in ensuring that the Practice runs smoothly and efficiently. Liaising with the Practice Manager on any organisational problems in the office/reception, including any untoward incidences or near misses. Handling informal complaints from service users through to completion of formal complaints and Palm forms. Taking all reasonable steps to plan, prioritise and delegate work in advance and ensure that appropriate office procedures are adhered to by all staff. Taking opportunities to improve workflow and work performance and ensuring that staff have the skills and training to fulfil their responsibilities.

Responsibilities

• Support the Practice in meeting targets detailed in Quality and Outcomes Framework (QOF), Enhanced Services (ES), Contract Key Performance Indicators (KPI), CQC requirements, CCG requirements, knowledge of CQRS etc
• Be responsible for the maintenance of the appointment system. Ensuring the appointments for each clinician are entered correctly and in an appropriate timeframe.
• Responsible for logging problems with the computer system, premises etc. ensuring risk assessments and business continuity are updated accordingly.
• Monitor access and adjustment availability as required.
• Monitor daily workflow within the practice.
• Implementation and maintenance of Choose & Book/ referral systems within the practice
• Facilitate the process of repeat prescriptions requests daily ensuring a 48hr turnaround
• Preparation and submission of data and documentation as required to relevant bodies in a timely manner.
• Facilitate the responsibility for the daily task of completing all GP Links data, input and uploads. (Patient data and EDI). Collection of Medical records. Summarising of medical records. Ensuring completion.

About IntraHealth

IntraHealth is one of the UKs leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes.

We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since the company was founded in 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.

We operate NHS services across the North East, North West and Yorkshire.