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- Tasks: Lead the customer experience across e-commerce platforms for two exciting brands.
- Company: Join a dynamic team focused on innovative customer experiences.
- Benefits: Enjoy high autonomy, competitive salary, and opportunities for real impact.
- Other info: Collaborate with talented teams to drive measurable growth.
- Why this job: Shape the future of experience gifting and ticketing with your expertise.
- Qualifications: Proven experience in e-commerce and strong data-driven mindset.
The predicted salary is between 60000 - 80000 £ per year.
We’re looking for a Senior Product Manager to own and evolve the end-to-end customer experience across our e-commerce platforms. You’ll play a key role in shaping how customers discover, purchase, and redeem experiences across our two brands: Picniq and Into The Blue. This is a high-impact role at the centre of our growth strategy, focused on driving conversion, performance, and seamless customer journeys across multiple products built on a shared technology stack. You’ll take ownership of the full customer experience, from discovery through to redemption, and help us deliver best-in-class journeys across high-traffic consumer platforms.
What You’ll Own
- The front-store experience across both brands (Picniq & Into The Blue)
- End-to-end customer journeys: search, discovery, recommendations, checkout, and redemption experience
- The rollout and optimisation of a new front-store for Into The Blue using Picniq technology
- Conversion rate optimisation and A/B testing roadmap
- Trading enablement (working closely with commercial teams to maximise revenue)
Key Responsibilities
- Define and execute the product strategy for customer-facing platforms
- Drive measurable improvements in conversion, engagement, and revenue
- Collaborate with design, engineering, and marketing to deliver best-in-class UX
- Partner with trading teams to optimise merchandising, offers, and campaigns
- Ensure a high-performing, fast, and reliable web experience
- Own the customer-facing redemption journey and booking UX
What We’re Looking For
- Proven experience as a senior product manager in e-commerce or marketplace environments
- Strong track record in conversion optimisation and customer experience
- Data-driven mindset with experience using analytics and experimentation tools
- Experience working on high-traffic consumer products
- Ability to balance commercial impact with user experience
- Strong stakeholder management across commercial and technical teams
Why Join Us?
- Own high-impact products across two established brands
- Shape the future of experience gifting and ticketing
- Work on a modern, shared technology platform with real scale
- High autonomy and direct impact on business performance
If you’re excited by building customer experiences that drive real commercial growth, we’d love to hear from you!
Senior Product Manager – Customer Experience in Hatfield employer: IntoTheBlue Activity Gift Vouchers Ltd
Contact Detail:
IntoTheBlue Activity Gift Vouchers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager – Customer Experience in Hatfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer experience strategy and think about how you can contribute to it. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Senior Product Manager. Highlight your successes in conversion optimisation and customer journeys, and don’t forget to share specific examples.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team and ready to take ownership of the customer experience.
We think you need these skills to ace Senior Product Manager – Customer Experience in Hatfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Product Manager role. Highlight your achievements in e-commerce and customer experience, as we want to see how you can drive conversion and performance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about shaping customer journeys and how your background makes you the perfect fit for our brands, Picniq and Into The Blue.
Showcase Your Data Skills: Since we're all about data-driven decisions, make sure to mention any experience you have with analytics and A/B testing. We want to know how you've used data to optimise customer experiences in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at IntoTheBlue Activity Gift Vouchers Ltd
✨Know Your Customer Journey
Make sure you understand the end-to-end customer experience, especially how it relates to e-commerce. Be ready to discuss specific strategies you've implemented in the past that improved customer journeys, from discovery to redemption.
✨Showcase Your Data Skills
Since this role requires a data-driven mindset, come prepared with examples of how you've used analytics and experimentation tools to drive conversion rates. Highlight any A/B testing you've conducted and the results you achieved.
✨Collaborate Like a Pro
This position involves working closely with design, engineering, and marketing teams. Be ready to share experiences where you successfully collaborated across departments to deliver a seamless user experience. Communication is key!
✨Prepare for Stakeholder Management Questions
Expect questions about how you've managed stakeholders in previous roles. Think of examples where you balanced commercial impact with user experience, and be ready to discuss how you navigated differing priorities among teams.