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For Companies At a Glance
- Tasks: Lead a dynamic service department and drive customer satisfaction to new heights.
- Company: Top motor trade employer in the North West with a prestigious brand.
- Benefits: Up to 27 days holiday, pension scheme, staff discounts, and onsite parking.
- Why this job: Join a successful team and make a real impact in a state-of-the-art dealership.
- Qualifications: Proven leadership skills and a passion for customer satisfaction.
- Other info: Exciting career growth opportunities in a vibrant automotive environment.
The predicted salary is between 42000 - 60000 £ per year.
Overview
Liverpool – Our client, one of the top motor trade employers in the North West, is looking to recruit an experienced Service Manager. Working with a prestigious brand, in a state-of-the-art dealership, a very busy service department and a great team. This is already a successful site so an ambitious person with passion and drive could push the whole department to greater heights.
Salary: £55k basic, £70k OTE.
Responsibilities
- Lead and manage the service department to maximise business/profit/turnover.
- Drive CSI and customer satisfaction; ensure excellent customer service is delivered.
- Be process driven with WIP, budgets, warranty management and related metrics.
- Manage a large team and coordinate activities to exceed targets set by manufacturer and company.
Requirements / Qualifications
- Excellent customer satisfaction skills (CSI imperative).
- Process driven with WIP, budgets, warranty, etc.
- Proven track record of managing a big team and maximising business/profit/turnover.
- Hungry, enthusiastic, ambitious and energetic person to drive the Service Department forward and exceed all targets.
Benefits
- Up to 27 days holidays (based on length of service), plus 8 bank holidays
- Pension scheme
- Employee reward & recognition schemes
- Annual children's Christmas party & staff party
- Staff discounts
- Subsidised prestige car scheme for employees
- Onsite parking
If this sounds like you, apply with an up-to-date CV and we will be in touch to discuss your application further.
Service Manager in Liverpool employer: Intoloop
Contact Detail:
Intoloop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor trade and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company and its service department. Show them you’re not just another candidate; demonstrate your passion for customer satisfaction and how you can drive their success forward.
✨Tip Number 3
Don’t forget to showcase your leadership skills! Be ready to discuss your experience managing teams and exceeding targets. Use specific examples to illustrate how you’ve maximised business and profit in previous roles.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, we’re here to help you every step of the way, so don’t hesitate to reach out if you need any tips or advice.
We think you need these skills to ace Service Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing teams and driving customer satisfaction, as these are key for us. Use specific examples that showcase your achievements in similar positions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for the automotive industry and how you can drive our service department forward. Keep it concise but impactful, showing us why you're the perfect fit for this role.
Showcase Your Metrics: We love numbers! When detailing your past experiences, include metrics that demonstrate your success in maximising business and profit. This could be anything from increased turnover to improved customer satisfaction scores.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Intoloop
✨Know Your Numbers
As a Service Manager, you'll need to be process-driven and metrics-savvy. Brush up on your knowledge of WIP, budgets, and warranty management before the interview. Being able to discuss these figures confidently will show that you're ready to maximise business and profit.
✨Showcase Your Leadership Skills
You'll be managing a large team, so it's crucial to demonstrate your leadership experience. Prepare examples of how you've successfully led teams in the past, focusing on how you motivated them to exceed targets and improve customer satisfaction.
✨Customer Satisfaction is Key
With CSI being imperative for this role, think of specific instances where you've improved customer service or resolved issues effectively. Be ready to discuss your strategies for driving customer satisfaction and how you plan to implement them in this new role.
✨Be Ambitious and Energetic
The company is looking for someone hungry and enthusiastic to drive the department forward. Convey your passion for the automotive industry and your ambition to take the service department to greater heights. Share your vision for success and how you plan to achieve it.
