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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring a top-notch service experience.
- Company: Join a family-owned franchised dealer with a strong community vibe.
- Benefits: Enjoy a competitive salary, pension scheme, staff discounts, and extra holiday for your birthday.
- Why this job: Make a real difference in customer satisfaction while growing your career.
- Qualifications: Experience in customer service, ideally in a car dealership setting.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 33600 - 38000 £ per year.
Our client, a well‑established family‑owned franchised dealer, is seeking an experienced Service Advisor.
Salary: £33,600 Basic | £38,000 OTE Uncapped
Working Hours: 45 hrs per week, Mon‑Fri 8:30am‑6pm, 1 in 4 Saturdays paid time and half.
About You:
- First point of contact for customers in Aftersales, checking vehicles in and out, liaising with customers to ensure best experience and secure future work.
- Handle customers' service and repair requirements efficiently and courteously.
- Conduct systematic follow‑up, upsell and prospecting to maintain and build work volume.
- Raise job cards in line with manufacturer standards.
- Receive completed job cards and inform customers of expected completion time and cost.
- Inform customers when additional work is required or problems arise and gain authority to proceed.
- Deliver exceptional customer service.
- Promote additional products and services while working with Workshop Controller and Service Manager.
- Experience in the role, ideally within a franchised car dealership.
Benefits:
- Company events
- Company pension
- CBS Car Scheme
- Staff discount
- 22 days holiday, birthdays given as additional day off + bank holidays
Do you have exceptional customer skills or experience in a customer service advisor role? If this sounds like you, please apply with an up‑to‑date CV and we will be in touch. We are committed to equality and diversity. All qualified applicants will receive consideration.
Service Advisor in Guildford employer: Intoloop
Contact Detail:
Intoloop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Guildford
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations as a Service Advisor. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from candidates who are excited about joining us!
We think you need these skills to ace Service Advisor in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor, especially in a franchised car dealership. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing genuine enthusiasm, so let your personality come through while keeping it professional.
Showcase Your Customer Service Skills: Since this role is all about delivering exceptional customer service, make sure to include specific examples of how you've gone above and beyond for customers in the past. We want to know how you handle challenges and ensure customer satisfaction!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Intoloop
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific services offered by the dealership. Familiarise yourself with common customer queries and how to handle them effectively, as this will show that you're prepared and genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since the role revolves around exceptional customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you handled difficult situations and what you did to ensure customer satisfaction.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing but understanding what the interviewer is saying. Nod, ask clarifying questions, and summarise their points to show that you’re engaged and can communicate effectively with customers.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, the dealership's approach to customer service, or opportunities for professional development. It shows that you’re serious about the position and eager to learn more.
