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For Companies At a Glance
- Tasks: Maximise aftersales revenue through proactive customer engagement and exceptional service.
- Company: Respected motor trade employer in the North West with a supportive team.
- Benefits: Competitive salary, OTE earnings, and a positive work environment.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in automotive sales and strong communication skills.
- Other info: Opportunity for career growth in a thriving dealership.
The predicted salary is between 29000 - 48000 £ per year.
Franchised Motor Dealership - Bolton. Our client, one of the most respected and successful motor trade employers in the North West, is looking to recruit an Aftersales Sales Specialist to join their exceptional team.
Salary: £29k Basic – £48k OTE
Working Hours: Monday to Friday – 08:00 to 17:30
Role Overview
The Automotive Aftersales Sales Specialist is responsible for maximizing aftersales revenue through proactive customer engagement and ensuring an exceptional customer experience during the service process.
Key Responsibilities
- Act as the primary liaison between customers and technicians.
- Champion the Vehicle Health Check Process to ensure customers receive a clear and concise report on their vehicle.
- Work closely with Service Advisors and Workshop Controllers to keep customers informed and to ensure that work is completed within agreed time scales.
- Improve process and the quality of customer communication on the day of the vehicle visit and the follow‑up of diarised work.
- Assess vehicle service needs and recommend scheduled maintenance, repairs, parts, accessories and aftermarket products.
- Promote additional services or upgrades while respecting customer preferences.
- Ensure parts availability and technician scheduling for efficient workflow.
- Provide accurate cost estimates to customers.
- Drive the sales of aftermarket products, accessories and parts, meeting or exceeding departmental sales targets.
Desired Skills & Experience
- Previous experience in Sales within the automotive sector is an advantage.
- Strong communication and interpersonal skills; ability to explain technical details simply.
- Sales‑oriented mindset with skill in consulting and upselling without being pushy.
- Organisational abilities to juggle appointments, parts availability and service schedules.
- Understanding of warranty processes, dealer management systems (DMS) and basic automotive technical knowledge.
- Proficiency with CRM, Microsoft Office and DMS software.
Who are you applying to?
We’re looking for a motivated automotive professional ready to drive aftersales sales in a supportive dealership environment. If you have a passion for customer service and a drive to meet sales targets, we would love to hear from you.
Legal Statement
We are an equal opportunity employer. We consider all applicants without regard to race, religion, colour, national or ethnic origin, disability, gender, sex, sexual orientation or gender identity. If you are disabled, we are happy to provide reasonable accommodation to bring the role to your level.
Aftersales Sales Specialist in Bolton employer: Intoloop
Contact Detail:
Intoloop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Sales Specialist in Bolton
✨Tip Number 1
Get to know the dealership inside out! Research their services, values, and customer feedback. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! Think about how you can highlight your sales experience in the automotive sector. Be ready to share specific examples of how you've driven sales or improved customer experiences in the past.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to make an impact.
We think you need these skills to ace Aftersales Sales Specialist in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Aftersales Sales Specialist role. Highlight your experience in the automotive sector and any sales achievements that show you can drive aftersales revenue.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for customer service and your understanding of the automotive industry. This is your chance to tell us why you're the perfect fit for our team!
Show Off Your Communication Skills: Since strong communication is key in this role, make sure your application reflects your ability to explain technical details simply. Use clear language and keep it professional yet friendly.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Intoloop
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially around aftersales processes. Familiarise yourself with common vehicle issues and the services offered by the dealership. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves liaising between customers and technicians, practice explaining technical details in simple terms. You might even want to prepare a few examples of how you've successfully communicated complex information in the past. This will demonstrate your ability to connect with customers effectively.
✨Prepare for Sales Scenarios
Think about potential sales scenarios you might encounter in the role. Be ready to discuss how you would upsell services or handle customer objections without being pushy. Having specific examples from your previous experience can really set you apart during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the dealership's approach to customer service or how they measure aftersales success. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
