At a Glance
- Tasks: Manage complex international travel for artists and their teams with autonomy.
- Company: Boutique travel management company specialising in the entertainment industry.
- Benefits: Flexible working hours, performance bonuses, and a chance to shape the business.
- Other info: Dynamic role with opportunities for career growth and no micromanagement.
- Why this job: Join a growing team and make a real impact in the entertainment travel sector.
- Qualifications: Minimum eight years in corporate or entertainment travel with expert knowledge of Galileo Travelport.
The predicted salary is between 60000 - 80000 £ per year.
Into The Calm is a boutique travel management company specialising in the global entertainment industry. We work with DJs, artists, managers, production teams and touring professionals, providing a highly responsive, concierge level travel service across flights, hotels and ground transport worldwide.
We’re now looking for an exceptional Senior Travel Consultant to become a key part of our long term growth. This is an opportunity to join early, take ownership of day to day travel operations and help shape how the business develops as we scale.
The role
You’ll be responsible for managing complex international travel for artists and their teams, often under tight deadlines and with changing requirements. You’ll have significant autonomy in how you manage your workload, while also helping us refine processes, improve efficiency and build a first class travel operation.
Responsibilities
- Build and manage complex international itineraries across Europe, North America, South America, Asia and Australia
- Book flights, hotels, rail, transfers, chauffeur services, airport assistance and VIP travel arrangements
- Handle reissues, exchanges, schedule changes and last minute disruptions with confidence
- Communicate directly with artists, managers and production teams via email, WhatsApp and phone
- Deliver exceptional service during high pressure touring schedules
- Help improve operational processes as the business grows
- Produce straightforward weekly operational reporting
- Attend a weekly management meeting while otherwise working independently
Essential experience
- Minimum eight years’ recent experience within corporate or entertainment travel
- Expert user of Galileo Travelport with current hands on experience
- Extensive knowledge of fare construction, ticketing, reissues, exchanges, queues, married segments, CAT35 and ADM avoidance
- Excellent written and spoken English
- Calm, organised and confident under pressure
- Comfortable managing multiple high priority itineraries simultaneously
- Based in the UK
Desirable
- Previous experience using TAG systems and workflows would be a significant advantage
- Experience supporting artists, touring professionals, VIP or celebrity clients
- Knowledge of the entertainment, touring or live events industry
- Experience working within a leading entertainment or corporate TMC
- Existing knowledge of entertainment travel operations is highly desirable
Working pattern
Entertainment travel isn’t a typical Monday to Friday role. Most travel takes place around live events, so flexibility is essential. Some weeks may be relatively quiet, while others require additional availability, particularly evenings or weekends when clients are travelling.
What we offer
We are looking for someone who wants to build something, not simply take another travel job. For the right person who makes a significant contribution to the growth of the business, we intend to create a meaningful long term incentive package, which may include performance bonuses, profit share or equity.
A genuinely autonomous senior role with existing booking pipeline from established entertainment industry relationships. Full access to Travelport and all required systems, professional indemnity and business insurance, a collaborative environment with no unnecessary bureaucracy or micromanagement, and the opportunity to help build one of the UK’s leading entertainment travel specialists.
Senior Entertainment Travel Consultant in Wakefield employer: Into The Calm
Into The Calm is an exceptional employer for those passionate about the entertainment industry, offering a unique opportunity to shape the future of travel management in a dynamic and collaborative environment. With a focus on autonomy and professional growth, employees can expect meaningful incentives, including performance bonuses and profit sharing, while working with established industry relationships and cutting-edge systems. Located in the UK, this role provides the chance to deliver outstanding service to high-profile clients, all while enjoying a flexible work culture that adapts to the exciting demands of the entertainment sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Entertainment Travel Consultant in Wakefield
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Into The Calm who are looking for fresh talent for roles like Senior Entertainment Travel Consultant.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Into The Calm and give you a leg up for your Senior Entertainment Travel Consultant application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Senior Entertainment Travel Consultant openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Senior Entertainment Travel Consultant in Wakefield
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Senior Entertainment Travel Consultant role at Into The Calm.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Senior Entertainment Travel Consultant position at Into The Calm.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Into The Calm.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Into The Calm's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Senior Entertainment Travel Consultant.
How to prepare for a job interview at Into The Calm
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Into The Calm.
