KEY HOLDER FULL TIME

KEY HOLDER FULL TIME

Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the team, ensure excellent customer service, and manage store operations.
  • Company: Join ONIVERSE, a global fashion brand with over 5,300 stores worldwide.
  • Benefits: Enjoy a monthly bonus, staff discounts, and 28 days paid holiday.
  • Why this job: Be part of a vibrant team in a dynamic retail environment with growth opportunities.
  • Qualifications: Passion for fashion and experience in sales and customer service required.
  • Other info: Receive a birthday off with full pay and a generous uniform allowance.

The predicted salary is between 24000 - 36000 £ per year.

ONIVERSE is a renowned fashion retail company, specializing in underwear, beachwear, and hosiery, founded in Italy in 1986. Over the past three decades, we have grown into a global network with more than 5,300 stores in 56 countries. In the UK, we proudly operate under three beloved brands: Calzedonia, Intimissimi and IUMAN/Intimissimi Uomo .

We are currently seeking an enthusiastic and reliable individual to join our company as a full-time 40 hours Key Holder at our Intimissimi store located in Westfield White City, London.

Role Overview: Under the direct supervision of the District Manager, Store Manager, and Supervisor, the Key Holder plays a critical role in assisting with the development of staff and ensuring the consistent delivery of company expectations related to sales, service, operations, presentation, and product knowledge.

Main Responsibilities:

Sales & Customer Service:

  • Provide exceptional service.
  • Oversee store opening and closing procedures.
  • Contribute to store turnover, being aware of daily sales targets and store objectives.
  • Demonstrate comprehensive knowledge of the products and the brand.
  • Ensure all staff and customers are informed about current promotions and offers
  • Handle customer complaints, returns, and exchanges according to company policy.
  • Stay vigilant to prevent store thefts.
  • Accurately process deliveries and complete associated paperwork.
  • Visual & Store Standards:

  • Maintain store cleanliness and ensure proper replenishment.
  • Keep window displays in line with Visual Manager guidelines.
  • Provide suggestions for in-store merchandising
  • People Management:

  • Drive team motivation and involvement.
  • Ensure the entire team delivers a high-quality customer experience.
  • Assist in the training and development of staff members.
  • Supervise team adherence to store rules and procedures (e.g., cleaning, replenishment, floor monitoring).
  • Security:

  • Report any security issues immediately to the Store Manager or District Manager.
  • Keep the office and safe securely locked when not in use.
  • Handle money in accordance with company procedures.
  • Ensure store keys are managed responsibly and never left unattended.
  • Conduct staff security checks and ensure all areas of the store are secured before leaving.
  • Monitor staff purchases to ensure compliance with company procedures.
  • Verify that all internal and external doors and electrical appliances are secure before closing the store.
  • Profile:

  • Passion for Fashion: A deep enthusiasm for the fashion industry.
  • Brand Enthusiasm: Demonstrates excitement for Calzedonia brands, products, and quality.
  • Sales & Customer Service Experience: Proven experience in sales and customer service environments.
  • Approachable: Comfortable and confident in engaging with a diverse range of customers.
  • Adaptable & Confident Seller: Willing to take on new challenges and adapt to different selling situations.
  • Professional Image: Consistently presents a polished and professional appearance.
  • Interpersonal & Time Management Skills: Excellent communication and time management abilities.
  • What do we offer:

  • Monthly Bonus: Earn a monthly bonus based on store performance.
  • Monthly Travel Scheme: Available after six months of employment within the company.
  • Staff Discount: Enjoy discounts on all Calzedonia UK brands and worldwide.
  • Generous Uniform Allowance: Receive a uniform allowance per brand.
  • 28 Days Paid Holidays
  • Extensive Training: Comprehensive training on store performance statistics, people management, and communication skills.
  • Career Progression and Personal Development: Opportunities for growth and development within the company.
  • Referral Scheme: Benefit from our employee referral program.
  • Birthday Off (Paid): Enjoy your birthday off with full pay as a special benefit.
  • KEY HOLDER FULL TIME employer: INTIMISSIMI

    ONIVERSE is an exceptional employer, offering a vibrant work culture in the heart of London on Oxford Street. With a strong focus on employee development, comprehensive training, and generous benefits such as a monthly bonus, staff discounts, and a unique birthday off policy, we empower our Key Holders to thrive in their roles while contributing to a dynamic team environment. Join us to be part of a globally recognised brand that values passion for fashion and fosters career progression.
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    Contact Detail:

    INTIMISSIMI Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land KEY HOLDER FULL TIME

    ✨Tip Number 1

    Familiarise yourself with the Calzedonia brands and their product lines. Understanding the unique selling points of each brand will not only help you in interviews but also demonstrate your genuine enthusiasm for the fashion industry.

    ✨Tip Number 2

    Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. Being able to discuss specific instances where you provided exceptional service or resolved complaints will set you apart from other candidates.

    ✨Tip Number 3

    Research the latest trends in fashion retail, especially in the underwear and beachwear sectors. Being knowledgeable about current trends will allow you to engage in meaningful conversations during the interview and show that you're proactive about staying informed.

    ✨Tip Number 4

    Prepare to discuss your experience in team management and motivation. As a Key Holder, you'll be responsible for leading a team, so highlighting your leadership skills and any relevant experiences will demonstrate your capability for the role.

    We think you need these skills to ace KEY HOLDER FULL TIME

    Sales Experience
    Customer Service Skills
    Team Leadership
    Product Knowledge
    Visual Merchandising
    Time Management
    Communication Skills
    Problem-Solving Skills
    Attention to Detail
    Security Awareness
    Adaptability
    Interpersonal Skills
    Conflict Resolution
    Professional Appearance

    Some tips for your application 🫡

    Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Key Holder position. Tailor your application to highlight relevant experiences that align with these requirements.

    Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your sales and customer service experience. Highlight any previous roles in retail, especially those involving team management or customer engagement.

    Write a Strong Cover Letter: In your cover letter, express your passion for fashion and enthusiasm for the Calzedonia brand. Mention specific examples of how you've contributed to sales targets or improved customer service in past roles.

    Showcase Your Interpersonal Skills: During the application process, emphasise your communication and time management skills. Provide examples of how you've successfully engaged with diverse customers and managed team dynamics in previous positions.

    How to prepare for a job interview at INTIMISSIMI

    ✨Show Your Passion for Fashion

    Make sure to express your enthusiasm for the fashion industry during the interview. Share any personal experiences or insights you have about the brands and products, as this will demonstrate your genuine interest in the role.

    ✨Demonstrate Customer Service Skills

    Prepare examples of how you've provided exceptional customer service in previous roles. Highlight situations where you resolved complaints or went above and beyond to ensure customer satisfaction, as this is crucial for a Key Holder position.

    ✨Know the Brand Inside Out

    Familiarise yourself with Calzedonia's brands and current promotions before the interview. Being able to discuss specific products and their features will show that you're proactive and ready to contribute to the store's success.

    ✨Exhibit Leadership Qualities

    As a Key Holder, you'll be expected to motivate and manage a team. Be prepared to discuss your leadership style and provide examples of how you've successfully trained or developed team members in the past.

    KEY HOLDER FULL TIME
    INTIMISSIMI
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