At a Glance
- Tasks: Lead the delivery of innovative cybersecurity services and manage a dynamic team.
- Company: Join Intigriti, a fast-growing global cybersecurity company making a real impact.
- Benefits: Enjoy competitive salary, hybrid work, health benefits, and a yearly learning budget.
- Other info: Be part of a diverse team that celebrates individuality and offers clear career paths.
- Why this job: Shape the future of cybersecurity while empowering ethical hackers worldwide.
- Qualifications: Master's degree or 5+ years in tech, with strong communication and leadership skills.
The predicted salary is between 70000 - 90000 £ per year.
Your mission is to oversee Intigriti’s technology-driven services and the development of new offerings in line with customer needs and company strategy. You will own the end-to-end delivery of our services, from scoping and setup through to execution, technical support and review. Leading a team of Delivery Managers/Solutions Engineers, you will drive operational excellence and reduce manual effort through tooling, automation, and platform integration.
The role requires close collaboration with Sales and Customer Success, to win business and accelerate time to value, and with Triage and Community Teams, to coordinate delivery of key components. You will also play a key role in shaping the future of our services portfolio. Working closely with our Product Team, you will mature our products, develop new service concepts, and build the technical and operational foundations required to productise them at scale.
What you’ll be doing:
- Oversee delivery of continuous programs (including Managed Vulnerability Disclosure Programs (VDP) and Bug Bounty), focused offerings such as Penetration Testing as a Service (PTaaS) and AI Safety and Security Testing, plus new services.
- Manage Intigriti’s Solution Engineers and Pen Test Delivery Managers, driving innovation, and fostering professional and personal growth.
- Collaborate with the Product Team to define and prioritise the roadmap for our product lines, providing guidance on the implementation of new features.
- Develop and refine playbooks for various client-facing processes to ensure consistent and high-quality service delivery across the team.
- Manage and coordinate delivery tasks for the preparation and execution of continuous and focused offerings, including scoping, setup and technical customer support.
- Develop new offerings and other initiatives tailored to client needs and emerging technologies. Formalise and mature these initiatives for consistent delivery across multiple customers.
- Lead Proof of Value initiatives and serve as the primary technical contact for high-profile prospects, ensuring their technical needs are understood and addressed to maximize the chance for prospect conversion.
- Contribute to the development of the public-facing technical resources, while also supporting internal stakeholders such as Sales and Customer Success Managers to enhance their technical understanding of the platform and the bug bounty industry.
What you’ll bring:
- Master's degree in computer science, software engineering, or a related field, or 5+ years of work experience.
- Experience supporting the technology evaluation stage of the sales process with cybersecurity personas, advising the sales team on product sales, and being a trusted technical advisor to prospective customers.
- Understanding the differences between product selling and solution selling, and architecting designs to meet the strategic and technical needs of clients.
- Natural drive to build, improve and scale new products.
- Technical cyber security literacy and curiosity, willing and able to become an expert in the functional applications offered by the Intigriti platform and its integration capabilities.
- Ability to consult and provide guidance on complex matters to non-specialists and enable internal teams in developing technical fluency.
- Ability to work with complex business and technical requirements, translating them into solution designs and creating customized, high-impact product demos.
- Effective communicator with technical and domain skills to be consultative and credible in your approach. Advanced written and verbal communication skills.
- Attention to detail, adaptability, and ability to manage deadline pressure, ambiguity, and change.
- Passion for an exceptional customer experience with the ability to balance customer needs and business priorities.
- Fluency in English (French, Dutch, and German are a plus).
What is in it for you?
- Competitive salary
- 26 days of annual leave and Bank Holidays
- Top-notch Private Healthcare and Health Cash Plan
- Hybrid working model
- Initial home office budget
- 2-month work abroad policy
- Great training and yearly learning budget
- Employer pension scheme
- Enhanced maternity pay
- Social activities and team outings
- Referral bonus
- Employee Assistance Program
- Great hardware and access to the best tools to be successful in your role
- Mobile subscription contribution
Your team: Supervision/management of Solutions Engineers, Pen Test Delivery Managers.
Why join us?
- Cybersecurity is a great place to be! The security industry is fast-paced and continues to grow even during times of economic uncertainty.
- We provide a clear career path and learning budget to help set you up for success.
- Join a company that’s making a real impact. In addition to our sustainability goals, we empower ethical hackers from all backgrounds to earn a living.
- Be yourself! Our international team celebrates individuality and places a strong focus on diversity and inclusion.
- We are the proud winners of the Deloitte Rising Star award in 2020, the Deloitte Fast 50 award in 2021 and Security Innovation of the Year 2025 at the UK IT Industry awards.
- We’re backed by top investors who are enabling us to grow internationally.
About us: Intigriti is a rapidly expanding global cybersecurity company specializing in crowdsourced security services to help organizations protect themselves from cybercrime. Our industry-leading bug bounty platform enables companies to tap into our global community of 150,000+ ethical hackers, who use their expertise to find and report vulnerabilities that may otherwise have gone unnoticed. More than 200 organizations, including Intel, Yahoo, and Red Bull, trust our platform to reduce the risk of cyber-attacks and data breaches. Founded in 2016, Intigriti now has a global team of 100+ employees spread across our offices in Belgium and the United Kingdom, alongside remote colleagues across the United States and Europe. With the backing of our recent Series B Funding, we’re planning on taking our growth to the next level. Are you ready to jump onboard the rocket ship?
Head of Service Delivery in London employer: Intigriti
Intigriti is an exceptional employer that champions innovation and professional growth within the dynamic field of cybersecurity. With a strong focus on diversity and inclusion, employees benefit from a hybrid working model, competitive salary, and extensive training budgets, all while contributing to meaningful projects that empower ethical hackers globally. Join a rapidly expanding team that not only values individuality but also offers clear career paths and the opportunity to make a real impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Delivery in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the cybersecurity field. Attend industry events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your past projects, especially those related to service delivery and cybersecurity. This will give potential employers a taste of what you can bring to the table and set you apart from the competition.
✨Tip Number 3
Prepare for interviews by researching the company and its services. Understand their mission and how your experience aligns with their goals. This will help you tailor your responses and demonstrate that you're genuinely interested in joining their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about wanting to be part of our awesome team at Intigriti.
We think you need these skills to ace Head of Service Delivery in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Service Delivery role. Highlight your experience in managing tech-driven services and your ability to lead teams, as this will show us you understand what we're looking for.
Showcase Your Technical Skills:We want to see your technical cyber security literacy shine through! Include any relevant projects or experiences that demonstrate your understanding of cybersecurity and how you've applied it in real-world scenarios.
Communicate Clearly:Your written communication skills are key for this role. Keep your application clear and concise, and make sure to convey your passion for delivering exceptional customer experiences. We love a good storyteller!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Intigriti
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around cybersecurity and service delivery. Understand the key offerings like Managed Vulnerability Disclosure Programs and Penetration Testing as a Service. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Leadership Skills
As a Head of Service Delivery, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on driving innovation and fostering growth. Highlight any experience you have with mentoring or developing team members.
✨Collaboration is Key
This role requires close collaboration with various teams. Be ready to discuss how you've worked with sales, product, and customer success teams in previous roles. Share specific examples of how your collaborative efforts led to successful outcomes.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex situations. Think about challenges you've faced in service delivery and how you overcame them. This will demonstrate your critical thinking and adaptability.
