At a Glance
- Tasks: Lead the delivery of innovative tech services and manage a dynamic team.
- Company: Join a forward-thinking cybersecurity company focused on customer needs.
- Benefits: Enjoy competitive salary, hybrid work, and generous annual leave.
- Other info: Be part of a vibrant team with great growth opportunities and support.
- Why this job: Shape the future of tech services while driving operational excellence.
- Qualifications: Master's degree or 5+ years in tech, with strong communication skills.
The predicted salary is between 70000 - 90000 £ per year.
Your mission is to oversee Intigriti’s technology-driven services and the development of new offerings in line with customer needs and company strategy. You will own the end-to-end delivery of our services, from scoping and setup through to execution, technical support and review. Leading a team of Delivery Managers/Solutions Engineers, you will drive operational excellence and reduce manual effort through tooling, automation, and platform integration. The role requires close collaboration with Sales and Customer Success, to win business and accelerate time to value, and with Triage and Community Teams, to coordinate delivery of key components. You will also play a key role in shaping the future of our services portfolio. Working closely with our Product Team, you will mature our products, develop new service concepts, and build the technical and operational foundations required to productise them at scale.
What you’ll be doing:
- Oversee delivery of continuous programs (including Managed Vulnerability Disclosure Programs (VDP) and Bug Bounty), focused offerings such as Penetration Testing as a Service (PTaaS) and AI Safety and Security Testing, plus new services.
- Manage Intigriti’s Solution Engineers and Pen Test Delivery Managers, driving innovation, and fostering professional and personal growth.
- Collaborate with the Product Team to define and prioritise the roadmap for our product lines, providing guidance on the implementation of new features.
- Develop and refine playbooks for various client-facing processes to ensure consistent and high-quality service delivery across the team.
- Manage and coordinate delivery tasks for the preparation and execution of continuous and focused offerings, including scoping, setup and technical customer support.
- Develop new offerings and other initiatives tailored to client needs and emerging technologies.
- Formalise and mature these initiatives for consistent delivery across multiple customers.
- Lead Proof of Value initiatives and serve as the primary technical contact for high-profile prospects, ensuring their technical needs are understood and addressed to maximize the chance for prospect conversion.
- Contribute to the development of the public-facing technical resources, while also supporting internal stakeholders such as Sales and Customer Success Managers to enhance their technical understanding of the platform and the bug bounty industry.
What you’ll bring:
- Master's degree in computer science, software engineering, or a related field, or 5+ years of work experience.
- Experience supporting the technology evaluation stage of the sales process with cybersecurity personas, advising the sales team on product sales, and being a trusted technical advisor to prospective customers.
- Understanding the differences between product selling and solution selling, and architecting designs to meet the strategic and technical needs of clients.
- Natural drive to build, improve and scale new products.
- Technical cyber security literacy and curiosity, willing and able to become an expert in the functional applications offered by the Intigriti platform and its integration capabilities.
- Ability to consult and provide guidance on complex matters to non-specialists and enable internal teams in developing technical fluency.
- Ability to work with complex business and technical requirements, translating them into solution designs and creating customized, high-impact product demos.
- Effective communicator with technical and domain skills to be consultative and credible in your approach.
- Advanced written and verbal communication skills.
- Attention to detail, adaptability, and ability to manage deadline pressure, ambiguity, and change.
- Passion for an exceptional customer experience with the ability to balance customer needs and business priorities.
- Fluency in English (French, Dutch, and German are a plus).
What is in it for you?
- Competitive salary
- 26 days of annual leave and Bank Holidays
- Top‑notch Private Healthcare and Health Cash Plan
- Hybrid working model
- Initial home office budget
- 2‑month work abroad policy
- Great training and yearly learning budget
- Employer pension scheme
- Enhanced maternity pay
- Social activities and team outings
- Referral bonus
- Employee Assistance Program
- Great hardware and access to the best tools to be successful in your role
- Mobile subscription contribution
Your team: Supervision/management of: Solutions Engineers, Pen Test Delivery Managers
Head of Service Delivery employer: Intigriti
Intigriti is an exceptional employer that fosters a dynamic work culture in Greater London, where innovation and collaboration thrive. Employees benefit from comprehensive professional development opportunities, a supportive environment that encourages growth, and the chance to make a meaningful impact in the cybersecurity landscape. With a focus on operational excellence and customer satisfaction, Intigriti offers a unique platform for those looking to advance their careers while contributing to cutting-edge technology solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Delivery
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Knowing their tech stack and recent projects will help you stand out as a candidate who’s genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Head of Service Delivery. Highlight your experience in managing teams and driving operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step.
We think you need these skills to ace Head of Service Delivery
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Head of Service Delivery role. Highlight your experience in managing tech-driven services and leading teams, as well as any relevant projects that showcase your operational excellence.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about service delivery and how your skills align with our mission at Intigriti. Don’t forget to mention your experience with cybersecurity and product development.
Showcase Your Collaboration Skills:Since this role involves working closely with various teams, make sure to highlight your collaborative experiences. Share examples of how you've successfully worked with sales, customer success, or product teams to drive results.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Intigriti
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around cybersecurity and service delivery. Understand the specific offerings mentioned in the job description, like Managed Vulnerability Disclosure Programs and Penetration Testing as a Service. This will show that you're not just interested in the role but also have a genuine understanding of what it entails.
✨Showcase Your Leadership Skills
As a Head of Service Delivery, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've driven innovation and fostered growth in previous roles. Think about specific instances where you’ve successfully managed teams or projects, and how you can apply those experiences here.
✨Collaboration is Key
This role requires close collaboration with various teams, so be ready to talk about your experience working cross-functionally. Highlight any past experiences where you’ve worked with Sales, Customer Success, or Product Teams to achieve common goals. This will demonstrate your ability to work well with others and drive results.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions. Ask about the company’s vision for new service offerings or how they measure success in service delivery. This not only shows your interest but also helps you gauge if the company aligns with your career goals.
