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- Tasks: Lead a team of Customer Success Managers and drive customer satisfaction.
- Company: Dynamic B2B SaaS organisation in the fast-growing cybersecurity sector.
- Benefits: Competitive salary, uncapped commission, hybrid work, and extensive training budget.
- Why this job: Make a real impact in a thriving industry while mentoring a passionate team.
- Qualifications: 4+ years in Customer Success with leadership experience and strong communication skills.
- Other info: Join a diverse team that values individuality and offers clear career progression.
The predicted salary is between 60000 - 75000 £ per year.
Your mission is to lead a team of Customer Success Managers (CSMs) in a growing B2B SaaS organisation. You will balance leadership responsibilities with hands-on customer engagement, mentoring others, driving customer outcomes, and aligning team performance with company objectives.
What you’ll be doing:
- Act as a coach and mentor for a team of Customer Success Managers, supporting their professional development and performance.
- Oversee team operations, ensuring adherence to best practices and alignment with Customer Success processes.
- Monitor individual and team KPIs, providing actionable feedback to ensure high performance.
- Serve as the primary point of escalation for team-managed accounts, addressing critical issues promptly and effectively.
- Collaborate with the Head of Customer Success to implement strategies and optimise workflows.
- Facilitate regular team meetings and 1:1s to foster collaboration and address challenges.
What you’ll bring:
- Circa 4+ years of experience in Customer Success, Account Management, or a similar role.
- Circa 2+ years of experience in a leadership or mentoring capacity.
- Strong communication and interpersonal skills.
- Demonstrated success in managing high-value customer relationships.
- Analytical mindset with the ability to monitor and interpret performance metrics.
- Proven ability to manage multiple priorities.
- Strong commercial awareness.
- Familiarity with Customer Success tools and CRM systems.
What is in it for you?
- Competitive salary and uncapped commission.
- 26 days of annual leave and Bank Holidays.
- Top-notch Private Healthcare and Health Cash Plan.
- Hybrid working model.
- Initial home office budget.
- 2-month work abroad policy.
- Great training and yearly learning budget.
- Employer pension scheme.
- Enhanced maternity pay.
- Social activities and team outings.
- Referral bonus.
- Employee Assistance Program.
- Great hardware and access to the best tools.
- Mobile subscription contribution.
Your team: Managing a team of 7 Customer Success Managers.
Why join us? Cybersecurity is a great place to be! We provide a clear career path and learning budget to help set you up for success. Join a company that’s making a real impact and celebrates individuality and diversity.
Customer Success Team Lead employer: Intigriti
Contact Detail:
Intigriti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Customer Success Team Lead role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your achievements in Customer Success. When you get the chance to chat with potential employers, share specific examples of how you've driven retention and growth in previous roles.
✨Tip Number 3
Be proactive during interviews! Ask insightful questions about the company’s Customer Success strategies and how they measure success. This shows you're genuinely interested and ready to contribute to their goals right from the start.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative to connect directly with us. Plus, it gives you a better chance to stand out and show your enthusiasm for joining our awesome team.
We think you need these skills to ace Customer Success Team Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Team Lead role. Highlight your experience in mentoring and leading teams, as well as your success in driving customer outcomes. We want to see how your skills align with our mission!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven retention and growth in previous roles. Use metrics where possible to demonstrate your impact. This will help us understand the value you can bring to our team.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits our culture and values, so don’t be afraid to show us who you are and what makes you passionate about Customer Success.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Intigriti
✨Know Your Customer Success Metrics
Before the interview, brush up on key Customer Success metrics and how they relate to retention and growth. Be ready to discuss how you've used these metrics in your previous roles to drive results.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership and mentoring experience. Think about specific situations where you’ve coached team members to success or resolved conflicts, and be ready to share these stories.
✨Demonstrate Problem-Solving Skills
Since this role involves handling escalations, come prepared with examples of how you've effectively managed high-stakes customer interactions. Highlight your calm, structured approach to problem-solving under pressure.
✨Align with Company Values
Research the company’s mission and values, especially around diversity and inclusion. Be ready to discuss how your personal values align with theirs and how you can contribute to their culture.