At a Glance
- Tasks: Ensure customer success and satisfaction while building strong relationships and providing support.
- Company: Join a fast-growing cybersecurity company with a focus on diversity and inclusion.
- Benefits: Competitive salary, uncapped commission, hybrid work, and generous leave policies.
- Other info: Enjoy a dynamic environment with excellent training and career growth opportunities.
- Why this job: Make a real impact in the cybersecurity industry while growing your career.
- Qualifications: 3+ years in Customer Success or Account Management, ideally in B2B SaaS and cybersecurity.
The predicted salary is between 50000 - 65000 £ per year.
Your mission is to ensure the success and satisfaction of our customers. You are responsible for building and maintaining strong relationships with our customers, providing support, training, and guidance to help them achieve their goals and maximise their use of our products and services. The ideal Customer Success Manager knows Intigriti’s products and services inside and out to help our customers plan and understand the best ways to utilise those based on their business needs or plans, commercial goals, and cybersecurity maturity. In this role, you are expected to take full ownership of customer outcomes and commercial performance across your portfolio, including both retention, building expansion pipeline and growing the revenue of your book of business.
What you’ll be doing:
- Being responsible for the entire customer success cycle.
- Ensuring value is received as a ROI and highlighting the success that is important to your customers.
- Serving as the main point of contact and liaison between clients and the rest of Intigriti’s team.
- Proactively identifying, building, and closing expansion pipeline within your customer portfolio.
- Developing Account Plans for your customers to detect risk, expansion opportunities, manage customer goals, and support long‑term retention and growth.
- Collaborating effectively with the product teams to provide timely product feedback and serve as the customer advocate to resolve any issues.
- Driving product adoption and ongoing usage of Intigriti to secure and increase revenue.
- Implementing process improvements and creating scalable programs (e.g. customer health, onboarding, new feature adoption, QBRs) to drive customer success objectives.
- Keeping customer information and forecasting updated in our systems, to provide visibility on the commercial potential of each account and assure business continuity.
- Building strong multi‑threaded relationships across customer organizations, including executive stakeholders.
What you’ll bring:
- Circa 3+ years of experience in Customer Success, Account Management, or a similar customer‑facing commercial role, within a B2B SaaS environment.
- At least 1+ years of experience in a cybersecurity‑focused environment.
- English language skills (both written and verbal) are required; French, Dutch, or German are a plus.
- Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills.
- A passion for customer experience and a strong ability to balance customer needs, business priorities and commercial outcomes.
- Organised, an entrepreneur, a great listener, an effective communicator and possess the technical and domain skills to be consultative and credible in your approach.
- Highly efficient communicator over the phone, in person, and when delivering presentations.
- Experience working with commercial targets and can demonstrate positive impact on retention and revenue growth.
- Able to manage a customer portfolio with structure, prioritising accounts based on risk, opportunity, ARR impact, and customer needs.
- Experience with forecasting, pipeline management, account planning, and maintaining accurate customer data in a CRM or Customer Success platform.
- Proactive, curious, and able to operate independently in a fast‑moving scale‑up environment.
Nice to haves:
- Experience using Planhator or a similar system.
- Experience in crowdsourced security.
What is in it for you?
- Competitive salary and uncapped commission.
- 26 days of annual leave and Bank Holidays.
- Top‑notch Private Healthcare and Health Cash Plan.
- Hybrid working model.
- Initial home office budget.
- 2‑month work abroad policy.
- Great training and yearly learning budget.
- Employer pension scheme.
- Enhanced maternity pay.
- Social activities and team outings.
- Referral bonus.
- Employee Assistance Program.
- Great hardware and access to the best tools to be successful in your role.
- Mobile subscription contribution.
Why join us?
Cybersecurity is a great place to be! The security industry is fast‑paced and continues to grow even during times of economic uncertainty. We provide a clear career path and learning budget to help set you up for success. Join a company that’s making a real impact. In addition to our sustainability goals, we empower ethical hackers from all backgrounds to earn a living. Be yourself! Our international team celebrates individuality and places a strong focus on diversity and inclusion. We are the proud winners of the Deloitte Rising Star award in 2020, the Deloitte Fast 50 award in 2021 and Security Innovation of the Year 2025 at the UK IT Industry awards. We’re backed by top investors who are enabling us to grow internationally.
Customer Success Manager employer: Intigriti
At Intigriti, we pride ourselves on being an exceptional employer that champions customer success and employee growth. Our vibrant work culture fosters collaboration and innovation, offering competitive salaries, a hybrid working model, and a commitment to diversity and inclusion. With ample training opportunities and a clear career path, we empower our team members to thrive in the fast-paced cybersecurity industry while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that you didn’t even know existed.
✨Tip Number 2
Prepare for those interviews! Research the company inside and out, especially their products and services. Be ready to discuss how your experience aligns with their goals and how you can help drive customer success.
✨Tip Number 3
Showcase your passion for customer success! During conversations, share examples of how you've helped customers achieve their goals in the past. This will demonstrate your commitment and understanding of what it takes to succeed in this role.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the position.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you know Intigriti’s products and services inside out. This will help you tailor your application to show how you can help our customers achieve their goals.
Show Your Passion:Let your enthusiasm for customer success shine through in your application. We want to see that you genuinely care about customer experience and are excited about helping them succeed.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language to communicate your experience and skills, making it easy for us to see why you’d be a great fit.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Intigriti
✨Know Your Stuff
Make sure you have a solid understanding of Intigriti’s products and services. Familiarise yourself with how they can benefit customers, especially in terms of ROI. This will help you demonstrate your ability to guide clients effectively during the interview.
✨Showcase Your Relationship Skills
Prepare examples of how you've built strong relationships with customers in the past. Highlight your interpersonal skills and how you've successfully managed customer expectations and needs. This is crucial for a Customer Success Manager role.
✨Be Ready to Discuss Metrics
Since this role involves managing commercial performance, be prepared to talk about your experience with retention rates, revenue growth, and account planning. Bring specific numbers or case studies to illustrate your impact in previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company and its goals. Inquire about their customer success strategies, product feedback processes, and how they measure customer satisfaction. This demonstrates your proactive mindset and genuine interest in contributing to their success.
