Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers succeed by building relationships and providing support for our products.
- Company: Join a fast-growing cybersecurity company making a real impact in the industry.
- Benefits: Enjoy competitive salary, hybrid work, healthcare, and a yearly learning budget.
- Why this job: Be part of a diverse team with clear career paths and a focus on sustainability.
- Qualifications: 2+ years in B2B SaaS customer success; strong communication skills are essential.
- Other info: Work from our London office at least 2 days a week; great team outings await!
The predicted salary is between 36000 - 60000 £ per year.
Your mission is to ensure the success and satisfaction of our customers. You are responsible for building and maintaining strong relationships with our customers, providing support, training, and guidance to help them achieve their goals and maximize their use of our products and services. The ideal Customer Success Manager knows our company’s products inside and out to help our customers plan and understand the best ways to utilize our products based on the customer’s business needs or plans.
We are looking for someone who can do a minimum of 2 days per week from our London office.
What you’ll be doing:
- Being responsible for the entire customer success cycle.
- Understanding what is important for your customers and doing your best to deliver.
- Responsible for all the commercials including renewals, upsell and cross-sells.
- Ensuring value is received as a ROI and highlighting the big success that is important to your customers.
- Serving as the main point of contact and liaison between clients and the rest of Intigriti’s team, including support, sales, and product teams.
- Collaborating effectively with the development teams to provide timely product feedback and serve as the customer advocate to resolve any issues.
- Driving product adoption and ongoing usage of Intigriti to secure and increase revenue.
- Implementing process improvements and creating scalable programs (e.g. customer health, onboarding, new feature adoption, QBRs) to drive customer success objectives.
- Keeping customer information updated in our systems, to provide visibility on the commercial potential of each account and assure business continuity.
- Developing Success Plans for your customers to detect expansion opportunities.
What you’ll bring:
- 2+ years of demonstrated B2B SaaS software customer success or consulting experience.
- English language skills, both verbal and written, are a must. Dutch or German are a plus.
- Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills.
- A passion for awesome customer experience and a strong ability to balance customer needs and business priorities.
- Experience working with sales, partners, and/or customers in one or more roles in sales engineering, project management, and customer success.
- Organizational skills, entrepreneurial spirit, great listening skills, effective communication, and technical and domain skills to be consultative and credible in your approach.
- Proficient yet effective communicator over the phone, in person, and when delivering presentations.
Nice to haves:
- Experience using Planhat or a similar system.
- Experience in cyber security.
What is in it for you?
- Competitive salary
- 26 days of annual leave and Bank Holidays
- Top-notch Private Healthcare and Health Cash Plan
- Hybrid working model
- Initial home office budget
- 2-month work abroad policy
- Great training and yearly learning budget
- Employer pension scheme
- Enhanced maternity pay
- Social activities and team outings
- Referral bonus
- Employee Assistance Program
- Great hardware and access to the best tools to be successful in your role
- Mobile subscription contribution
Your team:
Why join us? Here are some great benefits of joining our team: Cybersecurity is a great place to be! The security industry is fast-paced and continues to grow even during times of economic uncertainty. We provide a clear career path and learning budget to help set you up for success. Join a company that’s making a real impact. In addition to our sustainability goals, we empower ethical hackers from all backgrounds to earn a living. Be yourself! Our international team celebrates individuality and places a strong focus on diversity and inclusion. We are the proud winners of the Deloitte Rising Star award in 2020 and the Deloitte Fast 50 award in 2021. We’re backed by top investors who are enabling us to grow internationally.
Customer Success Manager employer: Intigriti
Contact Detail:
Intigriti Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with our products and services before applying. Understanding how they can benefit customers will not only help you in the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Customer Success Managers in the tech industry. They can provide insights into the role and share tips on how to excel, which could give you an edge during the application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlighting your experience with B2B SaaS will show that you understand the nuances of the industry.
✨Tip Number 4
Research the latest trends in customer success and cybersecurity. Being knowledgeable about current challenges and solutions in these areas will position you as a well-informed candidate who can contribute to our team's goals.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Manager. Tailor your application to highlight your relevant experience in building customer relationships and driving product adoption.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 2+ years of B2B SaaS customer success or consulting experience. Provide specific examples of how you've helped customers achieve their goals and maximised their use of products.
Showcase Communication Skills: Since strong written and verbal communication skills are crucial for this role, ensure your application is well-written and free of errors. Consider including examples of successful presentations or customer interactions you've had.
Tailor Your Cover Letter: Craft a personalised cover letter that reflects your passion for customer experience and your understanding of the company's mission. Mention any relevant tools or systems you've used, like Planhat, to demonstrate your technical skills.
How to prepare for a job interview at Intigriti
✨Know the Product Inside Out
As a Customer Success Manager, it's crucial to have an in-depth understanding of the company's products. Be prepared to discuss how these products can solve specific customer problems and enhance their experience.
✨Demonstrate Your Interpersonal Skills
Showcase your ability to build strong relationships during the interview. Use examples from your past experiences where you successfully managed client relationships or resolved conflicts.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer management strategies. Think of scenarios where you've had to drive product adoption or handle difficult customer situations, and be ready to share those stories.
✨Highlight Your Organisational Skills
Being organised is key in this role. Discuss how you manage multiple accounts, track customer success metrics, and implement process improvements to ensure customer satisfaction and retention.
