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For Companies At a Glance
- Tasks: Support customers with technical expertise and ensure they achieve their security goals.
- Company: Intezer, a leader in AI-powered autonomous security operations.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in cybersecurity.
- Qualifications: Experience in pre-sales or customer success roles; strong communication skills.
- Other info: Collaborative environment with a focus on innovation and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Intezer is a leading provider of AI‑powered technology for autonomous security operations. With a focus on innovation and quality, its Autonomous SOC Platform is designed to investigate incidents, make triage decisions, and elevate findings about serious threats like an expert Tier 1 SOC analyst (but without the burnout, skill gaps, and alert fatigue).
Job Description
The Pre‑Sales Engineer will provide our customers with technical expertise and professional services to ensure they meet their objectives. They are a key component of our company’s success, working together with customers, partners, and their Intezer colleagues.
Responsibilities
- Work with Sales Team and conduct a success POC, responsible for the POC process and management
- Understand each customer’s security process and make recommendations based on Intezer’s solution and best practices
- Customer ongoing communication – proactively reaching out to our customers and ensuring maximum utilization of our solution, while keeping their satisfaction levels up
- Establish highly effective relationships with senior executives and key decision-makers to ensure a close and successful long‑term business relationship
- New customer onboarding – work with our new customers to design, deploy, configure and integrate Intezer solution in their environment and workflows
- Customer services – assist customers with their product questions and issues, and work with the Intezer teams to resolve the issues and answer questions
- Identify up‑sell opportunities and communicate potential risks that would threaten renewals
- Monitor and maintain client health score and proactively drive action throughout the customer lifecycle to reduce churn risk
What do you need to succeed?
- Pre Sales and / or Customer success experiences
- Experience in customer‑facing roles
- Familiarity with the different products, processes and ecosystem
Nice to have
- Experience as a Security Incident Responder or SOC analyst / manager
- Linux system administration & troubleshooting experience
- Ability to develop and maintain scripts in Python or JavaScript
Communication Skills
- Excellent verbal and written English language skills. Additional language - a plus
- Ability to work under pressure, and to prioritize tasks accordingly
Team Player
- Lead Cross‑functionally – Collaborate with internal teams to drive alignment, understand customer perceptions and partner together to exceed customer expectations
- Work closely with Product and Professional Service teams to track optimization requests, best practices / technical recommendations and ensure account issues are resolved quickly
Solution Engineer in Southampton employer: Intezer
Contact Detail:
Intezer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Engineer in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to the Solution Engineer role. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills through real-life examples during interviews. Talk about your experience in customer-facing roles and how you've successfully managed projects or resolved issues. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company. And remember, apply through our website for the best chance!
We think you need these skills to ace Solution Engineer in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Solution Engineer role. Highlight your pre-sales and customer success experiences, and don’t forget to mention any relevant technical skills like Linux or scripting languages. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about autonomous security operations and how your background aligns with our mission at Intezer. Keep it engaging and personal – we love a good story!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application showcases your excellent communication skills. Use clear and concise language, and don’t shy away from demonstrating your ability to explain complex concepts simply.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience possible. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Intezer
✨Know Your Stuff
Make sure you understand Intezer's Autonomous SOC Platform inside and out. Familiarise yourself with the key features and benefits, especially how they relate to customer security processes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Skills
Since this role involves a lot of customer interaction, be ready to share examples from your past experiences where you've successfully managed customer relationships. Highlight any instances where you’ve turned a challenging situation into a positive outcome, as this will demonstrate your ability to maintain high satisfaction levels.
✨Prepare for Technical Questions
Brush up on your technical knowledge, especially around security incident response and Linux system administration. Be prepared to discuss how you would approach common issues or scenarios that customers might face, showcasing your problem-solving skills and technical expertise.
✨Practice Your Communication Skills
Since excellent verbal and written communication is crucial, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing technical concepts in an easy-to-understand way, ensuring you can connect with both technical and non-technical stakeholders.
