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- Tasks: Support customers with technical expertise and ensure they achieve their security goals.
- Company: Intezer, a leader in AI-powered autonomous security operations.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Why this job: Join a cutting-edge team and make a real impact in cybersecurity.
- Qualifications: Experience in pre-sales or customer success roles, with strong communication skills.
- Other info: Dynamic workplace with a focus on innovation and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
About Us: Intezer is a leading provider of AI-powered technology for autonomous security operations. With a focus on innovation and quality, its Autonomous SOC Platform is designed to investigate incidents, make triage decisions, and escalate findings about serious threats like an expert Tier 1 SOC analyst (but without the burnout, skill gaps, and alert fatigue).
Job Description: The Pre-Sales Engineer will be providing our customers with technical expertise and professional services to make sure they are meeting their objectives. They are a key component of our company’s success, working together with customers, partners, and their Intezer colleagues.
Responsibilities:
- Work with Sales Team and conduct a success POC, responsible for the POC process and management
- Understand each customer’s security process and make recommendations based on Intezer’s solution and best practices
- Customer ongoing communication – proactively reaching out to our customers and ensuring maximum utilization of our solution, while keeping their satisfaction levels up
- Establish highly effective relationships with senior executives and key decision-makers to ensure a close and successful long-term business relationship
- New customer onboarding – work with our new customers to design, deploy, configure and integrate Intezer solution in their environment and workflows
- Customer services – assist customers with their product questions and issues, and work with the Intezer teams to resolve the issues and answer questions
- Identify up-sell opportunities and communicate potential risks that would threaten renewals
- Monitor and maintain client health score and proactively drive action throughout the customer lifecycle to reduce churn risk
What do you need to succeed?
- Pre Sales and/or Customer success experiences
- Experience in customer-facing roles
- Familiarity with the different products, processes and ecosystem
Nice to have:
- Experience as a Security Incident Responder or SOC analyst/manager
- Linux system administration
Solution Engineer employer: Intezer
Contact Detail:
Intezer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Engineer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on a job opportunity!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain how your skills align with their needs. Tailor your message to highlight your experience in pre-sales and customer success.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Solution Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Solution Engineer role. Highlight relevant experiences and skills that match the job description, especially in pre-sales and customer success. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background aligns with our mission at Intezer. Keep it engaging and personal – we love a good story!
Showcase Your Technical Skills: Since this role involves technical expertise, don’t shy away from showcasing your skills in security processes and customer-facing roles. We want to know how you can help our customers succeed with our solutions!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Intezer
✨Know Your Stuff
Make sure you understand Intezer's Autonomous SOC Platform inside and out. Familiarise yourself with how it works, its benefits, and how it stands out from competitors. This will help you answer technical questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've successfully managed customer relationships in the past. Highlight any experiences where you’ve turned a challenging situation into a positive outcome, as this will demonstrate your problem-solving abilities.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your ability to handle real-world situations. Think about how you would approach a Proof of Concept (POC) or manage a customer onboarding process. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role and the company. Inquire about the team dynamics, the challenges they face, or how success is measured in this position. This not only shows your interest but also helps you gauge if the company is the right fit for you.
