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- Tasks: Support customers with technical expertise and ensure they achieve their security goals.
- Company: Intezer, a leader in AI-powered autonomous security operations.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Join a dynamic team and make a real impact in cybersecurity.
- Qualifications: Customer-facing experience and strong communication skills required.
- Other info: Entry-level position with a focus on collaboration and innovation.
The predicted salary is between 30000 - 50000 ÂŁ per year.
About Us: Intezer is a leading provider of AIâpowered technology for autonomous security operations. With a focus on innovation and quality, its Autonomous SOC Platform is designed to investigate incidents, make triage decisions, and escalate findings about serious threats like an expert Tier 1 SOC analystâwithout the burnout, skill gaps, and alert fatigue.
Job Description: The PreâSales Engineer will provide our customers with technical expertise and professional services to ensure they meet their objectives. This role is key to the company's success, collaborating with customers, partners, and internal Intezer colleagues.
Responsibilities:
- Work with Sales Team and conduct a successful POC, responsible for the POC process and management.
- Understand each customer's security process and make recommendations based on Intezer's solution and best practices.
- Proactively communicate with customers to ensure maximum utilization of our solution and maintain satisfaction levels.
- Establish highly effective relationships with senior executives and key decisionâmakers to ensure a close and successful longâterm business relationship.
- Onboard new customersâdesign, deploy, configure, and integrate Intezer solution in their environment and workflows.
- Assist customers with product questions and issues; work with Intezer teams to resolve issues and answer queries.
- Identify upâsell opportunities and communicate potential risks that could threaten renewals.
- Monitor and maintain client health score, proactively drive action throughout the customer lifecycle to reduce churn risk.
What do you need to succeed?
- PreâSales and/or Customer Success experience.
- Experience in customerâfacing roles.
- Familiarity with different products, processes, and ecosystem.
- Nice to have: Experience as a Security Incident Responder or SOC analyst/manager.
- Communication Skills: Excellent verbal and written English language skills. Additional languageâa plus.
- Ability to work under pressure and prioritise tasks accordingly.
- Team Player: Lead crossâfunctionallyâcollaborate with internal teams to drive alignment, understand customer perceptions, and partner to exceed expectations.
- Work closely with Product and Professional Service teams to track optimization requests, best practices/technical recommendations, and ensure account issues are resolved quickly.
Seniority level: Entry level
Employment type: Fullâtime
Job function: Engineering and Information Technology, Computer and Network Security
Solution Engineer in London employer: Intezer
Contact Detail:
Intezer Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Solution Engineer in London
â¨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Solution Engineer role.
â¨Tip Number 2
Show off your skills! If you can, create a portfolio or demo of your technical expertise. This could be a game-changer during interviews, especially when discussing how you can help customers with their security processes.
â¨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to pre-sales and customer success. Role-play with a friend or use online resources to get comfortable with your responses.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Solution Engineer in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Solution Engineer role. Highlight your relevant experience in pre-sales and customer success, and show how your skills align with what weâre looking for at Intezer.
Showcase Your Communication Skills: Since excellent verbal and written communication is key, use clear and concise language in your application. We want to see how you can articulate your thoughts and ideas effectively, just like you would with customers.
Demonstrate Your Technical Expertise: Donât forget to mention any technical skills or experiences that relate to security processes and solutions. Weâre keen to see how you can leverage your knowledge to help our customers succeed.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Intezer
â¨Know Your Stuff
Make sure you understand Intezer's Autonomous SOC Platform inside and out. Familiarise yourself with its features and how it can help customers in their security processes. This will not only show your technical expertise but also your genuine interest in the role.
â¨Showcase Your Communication Skills
As a Pre-Sales Engineer, you'll need to communicate effectively with both customers and internal teams. Practice articulating complex technical concepts in simple terms. Prepare examples of how you've successfully communicated with clients in the past.
â¨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations or challenges. Think about past experiences where you've resolved issues or improved customer satisfaction, and be ready to share those stories.
â¨Build Rapport
During the interview, focus on establishing a connection with your interviewers. Ask insightful questions about their experiences at Intezer and express your enthusiasm for collaborating with teams. Building rapport can set you apart from other candidates.
