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- Tasks: Support customers with technical expertise and ensure they achieve their security goals.
- Company: Join Intezer, a leader in AI-powered autonomous security technology.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Be part of a team that revolutionises security operations and makes a real impact.
- Qualifications: Experience in pre-sales or customer success roles; strong communication skills.
- Other info: Dynamic work environment with a focus on collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
About Us: Intezer is a leading provider of AI-powered technology for autonomous security operations. With a focus on innovation and quality, its Autonomous SOC Platform is designed to investigate incidents, make triage decisions, and escalate findings about serious threats like an expert Tier 1 SOC analyst (but without the burnout, skill gaps, and alert fatigue).
Job Description: The Pre-Sales Engineer will be providing our customers with technical expertise and professional services to make sure they are meeting their objectives. They are a key component of our company's success, working together with customers, partners, and their Intezer colleagues.
Responsibilities:
- Work with Sales Team and conduct a success POC, responsible for the POC process and management
- Understand each customer's security process and make recommendations based on Intezer's solution and best practices
- Customer ongoing communication – proactively reaching out to our customers and ensuring maximum utilization of our solution, while keeping their satisfaction levels up
- Establish highly effective relationships with senior executives and key decision-makers to ensure a close and successful long-term business relationship
- New customer onboarding – work with our new customers to design, deploy, configure and integrate Intezer solution in their environment and workflows
- Customer services – assist customers with their product questions and issues, and work with the Intezer teams to resolve the issues and answer questions
- Identify up-sell opportunities and communicate potential risks that would threaten renewals
- Monitor and maintain client health score and proactively drive action throughout the customer lifecycle to reduce churn risk
What do you need to succeed?
- Pre Sales and/or Customer success experiences
- Experience in customer-facing roles
- Familiarity with the different products, processes and ecosystem
- Nice to have: Experience as a Security Incident Responder or SOC analyst/manager
- Linux system administration & troubleshooting experience
- Ability to develop and maintain scripts in Python or JavaScript
Communication Skills:
- Excellent verbal and written English language skills. Additional language - a plus
- Ability to work under pressure, and to prioritize tasks accordingly
Team Player:
- Lead Cross-functionally - Collaborate with internal teams to drive alignment, understand customer perceptions and partner together to exceed customer expectations
- Work closely with Product and Professional Service teams to track optimization requests, best practices/technical recommendations and ensure account issues are resolved quickly
Solution Engineer in England employer: Intezer
Contact Detail:
Intezer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Engineer in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand how Intezer's solutions work and think about how your skills can help them achieve their goals. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your communication skills! As a Solution Engineer, you'll need to explain complex ideas clearly. Try mock interviews with friends or use online platforms to refine your pitch and get comfortable discussing technical topics.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Intezer and ready to dive into the world of autonomous security operations.
We think you need these skills to ace Solution Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Solution Engineer role. Highlight your pre-sales and customer success experience, and don’t forget to mention any relevant technical skills like Linux or scripting. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about autonomous security operations and how your background aligns with our mission at Intezer. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Be clear, concise, and professional in your language. We’re looking for someone who can connect with clients effortlessly!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Intezer
✨Know Your Stuff
Make sure you understand Intezer's Autonomous SOC Platform inside and out. Familiarise yourself with its features, benefits, and how it stands out in the market. This will help you answer technical questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Skills
Since this role involves a lot of customer interaction, be ready to share examples from your past experiences where you've successfully managed customer relationships. Highlight any specific instances where you turned a challenging situation into a positive outcome.
✨Prepare for Technical Questions
Brush up on your knowledge of security processes and incident response. Be prepared to discuss how you would approach a Proof of Concept (POC) and what best practices you would recommend to customers. This shows that you can think critically and apply your knowledge practically.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
