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- Tasks: Provide top-notch technical support and troubleshoot customer issues via email, chat, and Zoom.
- Company: Join Intetics Inc., a global tech leader in custom software solutions.
- Benefits: Enjoy competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on AI and automation technologies.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: 2+ years in a customer-facing technical role and a degree in Computer Science or Engineering.
The predicted salary is between 35000 - 45000 £ per year.
Intetics Inc., a global technology company providing custom software application development, distributed professional teams, software product quality assessment, and all-things-digital solutions, is looking for a Technical Support Engineer to join our dynamic team.
Working hours: 9:00 - 18:00 in UK time zone OR 9:00 - 18:00 in US EAST time zone
What You Will Do:
- Help customers by answering their toughest technical questions
- Provide technical support to customers using email, chat, and Zoom
- Handle multiple concurrent issues with varying severity, making sure that they are responded to within the established SLAs
- Focus on accelerating investigations and minimizing support ticket resolution times via live Zoom calls
- Troubleshoot logs to identify errors/exceptions and their root cause
- Act as Incident Commander during service incidents and maintain updates on the Status page
- Keep updated on the latest features on the platform
- Collaborate internally and improve team processes that can lead to greater efficiency and a better customer experience
- Create support knowledge base articles, enablement resources, or automation workflows for commonly faced issues
- Communicate customer needs and provide product feedback to product management and engineering
- Participate in internal projects and initiatives
Minimum Qualifications:
- 2+ years of experience working with customers in a customer-facing technical role
- Bachelor’s degree in Computer Science or Engineering (or equivalent technical knowledge and skills)
- Ability to approach problems analytically and solve them quickly using critical thinking
- A bias for action with inherent curiosity to learn and research solutions
- Have a growth mindset to continually learn and improve your skills
- Passionate about AI, agentic AI, LLMs, and automation
- Excellent oral and written communication skills
- Experienced and adaptable to working in a fast-paced environment
- Strong understanding of APIs, including knowledge of REST, GraphQL, or gRPC
- Solid understanding of foundational internet and cloud technologies (e.g., AWS, Azure, GCP, etc.)
- Familiarity with AI concepts, such as LLMs, embeddings, vector databases, prompt engineering, etc.
- Strong familiarity with Authentication concepts and techniques (e.g., SAML, OAuth, etc.)
- Experience working with Database technologies and data integration principles
- Knowledge and proficiency in JavaScript and CSS
- Experienced in troubleshooting technical issues using tools and utilities such as Postman, HAR files, etc.
Preferred Qualifications:
- Experience with iPaaS or automation platforms
- Certifications in relevant cloud technologies (e.g., AWS, Azure, GCP)
- Prior experience as a developer/software engineer
1007 | Technical Support Engineer in London employer: Intetics
Contact Detail:
Intetics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1007 | Technical Support Engineer in London
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of APIs, cloud technologies, and troubleshooting tools. The more confident you are in these areas, the better you'll handle those tricky technical questions during interviews.
✨Tip Number 2
Practice makes perfect! Set up mock interviews with friends or use online platforms to simulate real interview scenarios. This will help you articulate your thoughts clearly and showcase your problem-solving skills effectively.
✨Tip Number 3
Don’t forget to network! Connect with current employees at Intetics Inc. on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our dynamic team. Let’s get you that Technical Support Engineer role!
We think you need these skills to ace 1007 | Technical Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience with customer-facing technical roles and any relevant skills, like troubleshooting and communication. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about AI and automation, and how your background aligns with our needs. Keep it conversational but professional – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've tackled tough technical issues. We’re looking for that analytical mindset and quick thinking, so share those stories that demonstrate your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our dynamic team!
How to prepare for a job interview at Intetics
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around APIs, cloud technologies, and troubleshooting tools. Be ready to discuss your experience with JavaScript, CSS, and any relevant automation platforms. This will show that you're not just familiar with the concepts but can also apply them in real-world scenarios.
✨Practice Problem-Solving Scenarios
Prepare for situational questions where you might need to troubleshoot a technical issue on the spot. Think of examples from your past experiences where you successfully resolved customer issues. This will demonstrate your analytical skills and ability to think critically under pressure.
✨Show Your Passion for Learning
Since the role requires a growth mindset, be ready to talk about how you keep up with the latest tech trends, especially in AI and automation. Share any courses, certifications, or personal projects that showcase your commitment to continuous learning and improvement.
✨Communicate Clearly and Confidently
As you'll be interacting with customers via email, chat, and Zoom, practice articulating your thoughts clearly. Use examples to illustrate your points and ensure you can explain complex technical concepts in a way that's easy to understand. Good communication is key in this role!