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- Tasks: Support customers with hands-on service, repairs, and installations in a dynamic data centre environment.
- Company: Join Digital Realty, a leader in data centre solutions with a global presence.
- Benefits: Inclusive culture, career development opportunities, and a chance to work with diverse teams.
- Why this job: Be part of a passionate team ensuring 100% uptime and making a real impact.
- Qualifications: Vocational education in relevant fields and experience with electrical wiring and networks.
- Other info: Flexible shift patterns for 24/7 support and opportunities to enhance your technical skills.
The predicted salary is between 30000 - 50000 £ per year.
Your role as Customer Service Engineer (CSE) involves responsibility for customer service support (Hands & Eyes), repairs, physical installations (rack & stack), and escorts requested by customers. You will manage the organic growth of products like Cross Connects (CC) and Pre-Cablings (PC) according to defined and committed SLAs. Handling all incoming customer service requests and ensuring SLAs and agreed KPIs are achieved is essential for outstanding customer satisfaction. Documentation of all activities in relevant internal tools and systems must be kept up to date, and you will regularly make suggestions for improvement and effectiveness of interventions and customer services delivered, as well as the quality and energy efficiency (PUE) of the data centre. You will work around the clock on shift patterns to ensure 24/7 support in data centre operations, representing the local facility team during out of business hours and acting as first level support.
What you’ll need:
- Vocational education in one of the relevant fields (datacentre, telecommunications, IT or electrical)
- Experience with electrical wiring, networks, optical fibre installations and dark fibre
- Happy to work independently, show initiative and proactivity
- Ability to prioritise in a complex, fast-paced environment
- Team player with excellent and respectful communication (orally and written)
- Proactive mindset that focuses on 100% uptime and drives all decisions under this prerequisite
A bit about us:
Digital Realty supports the world's leading enterprises and service providers by delivering the full spectrum of data centre, colocation and interconnection solutions. PlatformDIGITAL®, our global data centre platform, gives customers a reliable foundation for scaling their digital business and efficiently managing data gravity challenges. The size and scale of our business puts us in a unique position to offer customers access to 290 facilities in 49 metros across 24 countries and six continents.
A bit about our Operations team:
Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centres operates as it should.
What we can offer you:
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business, so apply now and make your mark on our future.
Customer Service Technician in London employer: Interxion
Contact Detail:
Interxion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Technician in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer service and technical support. We recommend role-playing with a friend to get comfortable with your responses and showcase your proactive mindset.
✨Tip Number 3
Showcase your skills! Bring along examples of your past work or projects that highlight your experience with electrical wiring, networks, and installations. This will help you stand out and demonstrate your hands-on expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Digital Realty.
We think you need these skills to ace Customer Service Technician in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and technical skills. We want to see how your background aligns with the role of a Customer Service Technician, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. We love seeing enthusiasm and a proactive mindset, so let that personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for team players who can think on their feet and prioritise effectively in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll get to explore more about us and what we stand for!
How to prepare for a job interview at Interxion
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to data centres, telecommunications, and electrical systems. Be ready to discuss your experience with electrical wiring, networks, and optical fibre installations, as these are crucial for the role.
✨Show Your Proactive Side
During the interview, highlight instances where you've taken initiative in previous roles. Discuss how you prioritise tasks in fast-paced environments and how your proactive mindset has contributed to achieving 100% uptime in past projects.
✨Communicate Clearly
Since excellent communication is key, practice articulating your thoughts clearly and respectfully. Prepare to answer questions about how you handle customer service requests and ensure SLA compliance, showcasing your ability to work well with others.
✨Bring Ideas for Improvement
Think of suggestions for improving customer service or operational efficiency that you can share during the interview. This shows that you're not just focused on the job at hand but also on enhancing the overall service quality and energy efficiency in the data centre.
