Night Intensive Housing Officer (£13.62 per hour) Part-time, 10 hours per week in Plymouth

Are you passionate about creating a safe, welcoming, and supportive environment for people experiencing homelessness?

Join our team as a Night Intensive Housing Officer and be a vital part of someone’s journey to stability and independence.

This is more than just a night shift—it’s a chance to provide meaningful support to individuals facing some of life’s toughest challenges. You’ll be working directly with customers in our Homelessness service, helping them feel secure, heard, and empowered.

What You’ll Be Doing:

• Be the first point of contact overnight, offering a calming and reassuring presence to Customers.
• Create a safe and inclusive environment for customers..
• Support customers with practical needs while encouraging self-management and independence.
• De-escalate situations with empathy and professionalism, promoting safety for all.
• Record accurate and timely notes to support joined-up working with the wider support team.
• Work collaboratively with local services, signposting and referring where appropriate.
• Respond with compassion to those in emotional distress or crisis.
• Ensure confidentiality, uphold professional boundaries, and champion dignity at all times.
• Promote community engagement, well-being activities, and life skills that support long-term progress.

BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.

As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.

BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.

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