Senior Support Officer

We’re recruiting a Senior Accommodation Support Officer to provide support to our dynamic team as they assist our participants with their housing needs through effective interventions. Our team of Accommodation Support Officers work within the criminal justice system, in either a custodial or community setting. As a senior, you will line manage a localised team and we will hold a amount of our more complex cases. We’ll need your excellent interpersonal skills to build and maintain effective relationships with referral agencies third party providers and stakeholders. You’ll also be responsible for developing high-quality practice among the team through observing and auditing practice, and then providing coaching and mentoring workshops to enable them to develop. Your performance will be measured against key contractual targets. Our successful candidate will ideally already have experience working in housing and homelessness sector. We would however be keen to hear from you if you feel you have a transferrable skill set that would be of benefit to this role. In return for your dedication, knowledge, and commitment, we're offering a competitive salary of £26,150 – £32,668 per annum (dependent on experience) with these great benefits: * 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) * 2 Volunteer Days * Pension – 5% Employee 5% Employer * Healthcare Cash Plan, incl. 3 x salary life assurance * Annual salary review * Refer a friend scheme * Free access to Benefit Hub – an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits Interested? There’s an easy-to-apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed). Communities and Education Division is part of an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make. Location: Hybrid working, managing cases across Merseyside Prisons Hours: Full time, 37 hours per week (Mon-Fri) Contract: Permanent Closing Date: Extended19 March 2025 Key Responsibilities * Assist the Accommodation Team Manager in continuous improvement to practice and the delivery of a high-quality service * Provide specialist housing advice and guidance to participants and employees * Provide workshops to all members of the team to develop their standards of practice * Build and maintain effective working relationships with all stakeholders * Manage a small number of complex cases Skills and Experience * Experience and knowledge of housing legislation and options * Highly effective interpersonal and communication skills both verbally and in writing * Ability to establish and maintain effective working relationships * Experience or knowledge of the work of the Criminal Justice System * Good organisation skills and ability to meet deadlines