At a Glance
- Tasks: Oversee operations and maintenance of EV charging infrastructure across the UK.
- Company: Join a fast-growing EV infrastructure business making a difference.
- Benefits: Competitive salary, career growth, and a chance to impact sustainability.
- Other info: Dynamic role with opportunities for leadership and innovation.
- Why this job: Be part of the EV revolution and enhance customer service in a booming sector.
- Qualifications: Experience in EV charging or field service operations is essential.
The predicted salary is between 40000 - 50000 £ per year.
We're supporting a growing EV infrastructure business who are looking to appoint a Service Manager to oversee the operations and maintenance function across a national portfolio of EV charging infrastructure. This role will focus on the ongoing performance, maintenance, and operational management of both AC and DC charge point infrastructure, ensuring high uptime, strong customer service, and effective coordination of field operations. The business operates across installation, maintenance, and infrastructure delivery within the EV charging sector, supporting a wide range of public and private charging environments.
Key Responsibilities:
- Manage the day-to-day O&M operations across EV charging infrastructure projects
- Oversee reactive maintenance, fault response, and planned preventative maintenance activities
- Coordinate field service engineers, subcontractors, and support teams across live networks
- Monitor charger uptime, SLA performance, and operational KPIs
- Support fault escalation, diagnostics, and issue resolution across AC and DC charging equipment
- Ensure strong communication with clients, site operators, and internal stakeholders
- Drive service quality, operational efficiency, and continuous improvement initiatives
- Support reporting, compliance, health & safety, and maintenance planning activities
- Assist with resource planning, scheduling, and service delivery management
What They’re Looking For:
- Experience within EV charging, electrical infrastructure, or field service operations
- Strong understanding of AC and DC charging infrastructure and maintenance environments
- Experience managing service teams, field engineers, or operational delivery functions
- Knowledge of reactive maintenance, PPMs, and SLA-driven environments
- Ability to coordinate multiple stakeholders and prioritise operational workloads effectively
- Understanding of charger diagnostics, fault-finding processes, and service coordination would be highly beneficial
- Strong organisational, communication, and leadership skills
This is an excellent opportunity to join a business operating within one of the UK's fastest-growing infrastructure sectors, playing a key role in maintaining and supporting critical EV charging networks nationwide. If interested, please apply or reach out directly for a confidential discussion.
Service Manager in Telford employer: Interv_l Group | B CorpTM
Join a forward-thinking EV infrastructure company that prioritises employee growth and development within the rapidly expanding electric vehicle sector. With a strong commitment to operational excellence and customer satisfaction, our collaborative work culture fosters innovation and teamwork, ensuring that every team member plays a vital role in shaping the future of sustainable transport. Enjoy competitive benefits and the opportunity to make a meaningful impact on the UK's charging network while working alongside passionate professionals in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Telford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the EV charging sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or recruiters, make sure to highlight your experience with AC and DC charging infrastructure. Share specific examples of how you've managed service teams or improved operational efficiency in past roles.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of fault diagnostics and maintenance planning. Be ready to discuss how you would handle real-life scenarios related to EV charging operations. This will show that you’re not just a good fit on paper but also in practice!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates all in one place!
We think you need these skills to ace Service Manager in Telford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Manager. Highlight your experience with EV charging infrastructure and any relevant operational management skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the EV sector and how your skills can help us improve service quality and operational efficiency. Keep it engaging and personal!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to manage service teams and improve performance. Numbers and results speak volumes, so don’t hold back on sharing your successes!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for this exciting opportunity in the EV charging sector!
How to prepare for a job interview at Interv_l Group | B CorpTM
✨Know Your EV Charging Basics
Make sure you brush up on your knowledge of AC and DC charging infrastructure. Understand the key differences and maintenance requirements for both types. This will show that you're not just familiar with the industry but also ready to tackle the technical aspects of the role.
✨Demonstrate Your Leadership Skills
Prepare examples from your past experiences where you've successfully managed service teams or coordinated field operations. Highlight how you’ve improved service quality or operational efficiency, as this aligns perfectly with what they’re looking for.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific instances where you've dealt with fault escalation or diagnostics in a high-pressure environment. They’ll want to see how you approach challenges and ensure minimal downtime for clients.
✨Communicate Effectively
Since strong communication is key for this role, practice articulating your thoughts clearly. Think about how you would explain complex technical issues to non-technical stakeholders, as this will demonstrate your ability to bridge gaps between different teams.
