At a Glance
- Tasks: Manage operations and maintenance of EV charging infrastructure across the UK.
- Company: Join a fast-growing EV infrastructure business making a difference.
- Benefits: Competitive salary, career growth, and a chance to work in a sustainable sector.
- Other info: Dynamic role with opportunities for leadership and innovation.
- Why this job: Be part of the green revolution and support critical EV networks nationwide.
- Qualifications: Experience in EV charging or electrical infrastructure is essential.
The predicted salary is between 40000 - 50000 £ per year.
We're supporting a growing EV infrastructure business who are looking to appoint a Service Manager to oversee the operations and maintenance function across a national portfolio of EV charging infrastructure. This role will focus on the ongoing performance, maintenance, and operational management of both AC and DC charge point infrastructure, ensuring high uptime, strong customer service, and effective coordination of field operations. The business operates across installation, maintenance, and infrastructure delivery within the EV charging sector, supporting a wide range of public and private charging environments.
Key Responsibilities:
- Manage the day-to-day O&M operations across EV charging infrastructure projects
- Oversee reactive maintenance, fault response, and planned preventative maintenance activities
- Coordinate field service engineers, subcontractors, and support teams across live networks
- Monitor charger uptime, SLA performance, and operational KPIs
- Support fault escalation, diagnostics, and issue resolution across AC and DC charging equipment
- Ensure strong communication with clients, site operators, and internal stakeholders
- Drive service quality, operational efficiency, and continuous improvement initiatives
- Support reporting, compliance, health & safety, and maintenance planning activities
- Assist with resource planning, scheduling, and service delivery management
What They’re Looking For:
- Experience within EV charging, electrical infrastructure, or field service operations
- Strong understanding of AC and DC charging infrastructure and maintenance environments
- Experience managing service teams, field engineers, or operational delivery functions
- Knowledge of reactive maintenance, PPMs, and SLA-driven environments
- Ability to coordinate multiple stakeholders and prioritise operational workloads effectively
- Understanding of charger diagnostics, fault-finding processes, and service coordination would be highly beneficial
- Strong organisational, communication, and leadership skills
This is an excellent opportunity to join a business operating within one of the UK's fastest-growing infrastructure sectors, playing a key role in maintaining and supporting critical EV charging networks nationwide. If interested, please apply or reach out directly for a confidential discussion.
Service Manager in Northampton employer: Interv_l Group | B CorpTM
Join a forward-thinking EV infrastructure company that prioritises employee growth and development within the rapidly expanding electric vehicle sector. With a strong focus on operational excellence and customer satisfaction, our collaborative work culture fosters innovation and continuous improvement, ensuring that you play a vital role in shaping the future of sustainable transport. Enjoy competitive benefits and the opportunity to work alongside passionate professionals dedicated to making a positive impact on the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Northampton
✨Tip Number 1
Network like a pro! Reach out to people in the EV charging sector on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your experience with AC and DC charging infrastructure. We want to see how you've tackled challenges in the past and how you can bring that expertise to the table.
✨Tip Number 3
Practice makes perfect! Get ready for those interviews by rehearsing answers to common questions about service management and operational efficiency. We can help you with mock interviews to boost your confidence and nail that conversation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to support you every step of the way in landing that dream job in the EV charging sector.
We think you need these skills to ace Service Manager in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Manager. Highlight your experience with EV charging infrastructure and any relevant operational management skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the EV sector and how your skills can contribute to our mission. Keep it engaging and personal – we love to see your personality come through!
Showcase Relevant Experience:When detailing your work history, focus on your experience in managing service teams or field operations. Mention specific achievements related to uptime, customer service, or operational efficiency. We’re keen to see how you’ve made an impact in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Interv_l Group | B CorpTM
✨Know Your EV Charging Basics
Make sure you brush up on your knowledge of AC and DC charging infrastructure. Understand the key differences, maintenance requirements, and common issues that arise. This will show your potential employer that you're not just familiar with the terminology but also have a solid grasp of the technical aspects.
✨Demonstrate Leadership Skills
As a Service Manager, you'll need to coordinate teams and manage operations effectively. Prepare examples from your past experiences where you've successfully led a team or improved service delivery. Highlight your ability to communicate clearly and motivate others, as this is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like a sudden fault in the charging network or a dissatisfied client. Think through potential scenarios and outline your approach to problem-solving and maintaining service quality. This will help you showcase your critical thinking and operational management skills.
✨Show Your Passion for EV Infrastructure
Express your enthusiasm for the EV sector and its growth. Share any relevant projects or initiatives you've been involved in, and discuss why you believe in the importance of sustainable transport solutions. This passion can set you apart and demonstrate your commitment to the industry.
