At a Glance
- Tasks: Oversee operations and maintenance of EV charging infrastructure across the UK.
- Company: Join a fast-growing EV infrastructure business making a difference.
- Benefits: Competitive salary, career growth, and a chance to work in a sustainable sector.
- Other info: Dynamic role with opportunities to lead and innovate in a growing industry.
- Why this job: Be part of the EV revolution and ensure reliable charging for everyone.
- Qualifications: Experience in EV charging or field service operations is essential.
The predicted salary is between 45000 - 55000 € per year.
We’re supporting a growing EV infrastructure business who are looking to appoint a Service Manager to oversee the operations and maintenance function across a national portfolio of EV charging infrastructure. This role will focus on the ongoing performance, maintenance, and operational management of both AC and DC charge point infrastructure, ensuring high uptime, strong customer service, and effective coordination of field operations. The business operates across installation, maintenance, and infrastructure delivery within the EV charging sector, supporting a wide range of public and private charging environments.
Key Responsibilities:
- Manage the day-to-day O&M operations across EV charging infrastructure projects
- Oversee reactive maintenance, fault response, and planned preventative maintenance activities
- Coordinate field service engineers, subcontractors, and support teams across live networks
- Monitor charger uptime, SLA performance, and operational KPIs
- Support fault escalation, diagnostics, and issue resolution across AC and DC charging equipment
- Ensure strong communication with clients, site operators, and internal stakeholders
- Drive service quality, operational efficiency, and continuous improvement initiatives
- Support reporting, compliance, health & safety, and maintenance planning activities
- Assist with resource planning, scheduling, and service delivery management
What They’re Looking For:
- Experience within EV charging, electrical infrastructure, or field service operations
- Strong understanding of AC and DC charging infrastructure and maintenance environments
- Experience managing service teams, field engineers, or operational delivery functions
- Knowledge of reactive maintenance, PPMs, and SLA-driven environments
- Ability to coordinate multiple stakeholders and prioritise operational workloads effectively
- Understanding of charger diagnostics, fault-finding processes, and service coordination would be highly beneficial
- Strong organisational, communication, and leadership skills
This is an excellent opportunity to join a business operating within one of the UK’s fastest-growing infrastructure sectors, playing a key role in maintaining and supporting critical EV charging networks nationwide. If interested, please apply or reach out directly for a confidential discussion.
Service Manager in Basildon employer: Interv_l Group | B Corp™
Join a forward-thinking EV infrastructure company that prioritises employee growth and development within the rapidly expanding electric vehicle sector. With a strong commitment to operational excellence and customer satisfaction, we foster a collaborative work culture that encourages innovation and continuous improvement. Our national presence offers unique opportunities for career advancement while contributing to a sustainable future through cutting-edge technology in EV charging solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Basildon
✨Tip Number 1
Network like a pro! Get out there and connect with people in the EV charging sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or recruiters, make sure to highlight your experience with AC and DC charging infrastructure. Share specific examples of how you've managed service teams or improved operational efficiency in past roles.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of fault diagnostics and maintenance planning. Be ready to discuss how you would handle real-life scenarios related to EV charging operations. This will show that you’re not just a good fit on paper but also in practice!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates!
We think you need these skills to ace Service Manager in Basildon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Manager role. Highlight your experience with EV charging infrastructure and any relevant operational management skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the EV sector and how your skills can contribute to our mission. Keep it engaging and personal – we love to see your personality come through!
Showcase Relevant Experience:When detailing your work history, focus on your experience in managing service teams and coordinating operations. We’re keen to see examples of how you’ve improved service quality or handled fault response in previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Interv_l Group | B Corp™
✨Know Your EV Stuff
Make sure you brush up on your knowledge of AC and DC charging infrastructure. Be ready to discuss your experience with maintenance environments and how you've handled operational challenges in the past. This will show that you’re not just familiar with the industry, but that you can hit the ground running.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to coordinate teams and manage operations effectively. Prepare examples of how you've led service teams or field engineers before. Highlight your ability to communicate clearly and motivate others, as this is crucial for maintaining high service quality.
✨Be Ready for Problem-Solving
Expect questions about fault diagnostics and issue resolution. Think of specific instances where you successfully resolved a challenging situation, especially in a reactive maintenance context. This will demonstrate your critical thinking and ability to handle pressure.
✨Understand the Bigger Picture
Familiarise yourself with the company's goals and the importance of uptime and customer service in the EV sector. Be prepared to discuss how you can contribute to operational efficiency and continuous improvement initiatives. Showing that you understand the business's mission will set you apart.
