At a Glance
- Tasks: Manage high-value accounts and ensure clients maximise value from our tech.
- Company: Join a Series B climate tech scale-up revolutionising carbon offset monitoring.
- Benefits: Enjoy competitive salary, performance incentives, and flexible working options.
- Other info: Work with innovative organisations in sustainability and contribute to real-world change.
- Why this job: Be part of a mission-driven team using cutting-edge technology for climate impact.
- Qualifications: Experience in customer success or account management, preferably in B2B SaaS or climate tech.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a Customer Success Manager to join a fast-growing EV charging business based in Milton Keynes. You’ll be the key link between clients and the business, ensuring that projects and services run smoothly while delivering an excellent customer experience.
What you’ll be doing:
- Building strong relationships with clients across public charging and commercial EV projects
- Acting as the main point of contact for accounts, handling queries and resolving issues quickly
- Supporting onboarding and training for new customers
- Monitoring service performance and ensuring SLAs are achieved
- Working closely with project, service, and technical teams to deliver end-to-end solutions
What we’re looking for:
- Experience in customer success, account management, or client services (ideally in EV, renewables, or technology)
- Strong communication and relationship-building skills
- Ability to manage multiple accounts and priorities with a customer-first mindset
- Based in/around Milton Keynes with some travel flexibility
This role is ideal for someone passionate about clean energy and technology who wants to play a hands-on part in scaling EV charging across the UK.
Customer Success Manager in Northampton employer: Interv l Group | B Corp™
Join a dynamic Series B climate tech scale-up that is at the forefront of revolutionising carbon offset monitoring through innovative machine learning and geospatial data. As a Customer Success Manager, you will thrive in a collaborative and mission-driven culture, where your contributions directly impact climate action and sustainability. Enjoy competitive compensation, flexible working arrangements, and the opportunity to engage with leading organisations in the climate sector, all while fostering your professional growth in a rapidly scaling environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Northampton
✨Tip Number 1
Familiarise yourself with the latest trends in carbon markets and MRV processes. This knowledge will not only help you understand the industry better but also allow you to engage in meaningful conversations with potential employers about their challenges and how you can help.
✨Tip Number 2
Network with professionals in the climate tech and geospatial analytics sectors. Attend relevant webinars, workshops, or conferences to meet people who can provide insights into the role and potentially refer you to opportunities within their organisations.
✨Tip Number 3
Showcase your passion for climate action through personal projects or volunteer work. Whether it's participating in local environmental initiatives or contributing to online discussions, demonstrating your commitment can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss specific examples of how you've driven customer success in previous roles. Be ready to share metrics or case studies that highlight your ability to build relationships and deliver value, as this will resonate well with hiring managers looking for proven results.
We think you need these skills to ace Customer Success Manager in Northampton
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Customer Success Manager in the context of climate tech. Familiarise yourself with terms like MRV (measurement, reporting, verification) and how they relate to carbon offset monitoring.
Tailor Your CV:Highlight your experience in customer success, account management, or client-facing roles, especially within B2B SaaS or climate tech. Use specific examples that demonstrate your ability to build relationships and drive account growth.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for climate action and your understanding of the carbon markets. Mention any relevant experience with geospatial data or analytics, and explain how you can help clients leverage the company's technology.
Showcase Communication Skills:In your application, emphasise your excellent communication skills. Provide examples of how you've simplified complex concepts for clients in the past, as this is crucial for the role.
How to prepare for a job interview at Interv l Group | B Corp™
✨Understand the Company’s Mission
Before your interview, make sure you understand the company's mission and how they are using technology to impact climate change. This will help you align your answers with their goals and demonstrate your passion for climate action.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles that highlight your experience in customer success or account management. Focus on how you’ve driven adoption and retention, as well as any upsell or cross-sell successes you've achieved.
✨Communicate Complex Concepts Simply
Since the role involves explaining technical concepts to clients, practice simplifying complex ideas related to ML and geospatial data. Be ready to demonstrate how you can make these topics accessible to stakeholders with varying levels of technical knowledge.
✨Prepare Questions for Them
Have a list of insightful questions ready to ask during the interview. This could include inquiries about their product roadmap, how they gather customer feedback, or what success looks like in this role. It shows your interest and helps you assess if the company is the right fit for you.
