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- Tasks: Manage global customer relationships and ensure they gain value from our innovative product.
- Company: Join a mission-driven team at a leading tech company focused on sustainability.
- Benefits: Remote work flexibility, private healthcare, and life assurance.
- Why this job: Make a real impact in combating deforestation and promoting sustainability.
- Qualifications: 4+ years in Customer Success, fluent in English and Dutch, with strong communication skills.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Founded in Austria in 2016, iov42 was born out of a bold vision: to unlock the potential of secure, transparent, and trustworthy data sharing across the world's most complex industries. Today, our team of experts spans 12 different nationalities and operates across Europe, bringing together a wealth of diverse perspectives and technical know-how to solve the unique challenges of our globalised economy.
About Interu: We are passionate about the impact our product is making, especially in sectors like sustainable supply chain management and traceability. Our flagship application, Interu (interu.io), is enabling organisations to track forest risk commodities across their supply chains and meet sustainability targets and regulations. By doing so, we are helping combat deforestation and the illicit trade in commodity supplies. Designed for scalability, Interu supports an ever-growing number of supply chains and organisations, with the flexibility to onboard other industries and products seamlessly.
Overview: We're looking for a Customer Success Manager, reporting to the Head of Customer Success, that will own and nurture a portfolio of complex and global customers, ensuring they see continued value from Interu. You'll serve as the main point of contact, building strong relationships, managing dayâtoâday needs, driving renewals and generating expansion opportunities. With a balance of technical understanding and clear communication, you'll act as both a trusted partner to your clients and the internal voice of the customer.
We're a small team located throughout Europe, however, this role will principally be located around our London team. When we're looking for new team members, we're not just looking for fantastic background experience; we are also looking for people that are missionâdriven and that fit our ethos of being kind, curious and collaborative.
About You:
- 4+ years Customer Success experience in the SaaS industry, preferably in the ESG, sustainability and/or compliance space
- Proven track record of successfully coordinating multiple businessâcritical projects at once and managing a portfolio of large global accounts with different entities
- English and Dutch business fluency essential, German would be an added plus
- Clear verbal and written communicator
- Excellent presentation skills, capable of commanding advanced discussions with the client's CâSuite and other stakeholders in a confident, credible and engaging manner
- Good commercial acumen and customerâfirst attitude
- Highly organised with great attention to detail
- Selfâmotivated, proactive, pragmatic and curious about learning and solving problems
- Experience working with customer success and/or client engagement tools
- Team player, able to coordinate and build strong working relationships with all partner functions: Support, Sales, Product and Engineering
- Passion for environmental, climate, or sustainability issues, and a genuine interest in supporting organisations working towards positive impact
The opportunity to work remotely 3 days/week and 2 days/week from our London Wework office. A technical challenge on a project that can make a difference. Private Healthcare with Bupa. Life Assurance with Legal & General.
Ready to Join Our Mission? Help us build the future of supply chain traceability and make a meaningful impact on global sustainability. Please include your resume and a brief cover letter explaining your interest in this role.
Customer Success Manager (Dutch Speaker) in London employer: Interu
Contact Detail:
Interu Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Success Manager (Dutch Speaker) in London
â¨Tip Number 1
Network like a pro! Reach out to current employees at iov42 on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
â¨Tip Number 2
Prepare for the interview by researching the companyâs mission and values. Show them youâre not just another candidate; youâre genuinely passionate about sustainability and how Interu is making a difference.
â¨Tip Number 3
Practice your presentation skills! As a Customer Success Manager, youâll need to communicate effectively with clients. Try rehearsing with friends or family to build your confidence.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre serious about joining our mission.
We think you need these skills to ace Customer Success Manager (Dutch Speaker) in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Success Manager role. Highlight your SaaS experience, especially in ESG or sustainability, to show us youâre the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about our mission and how your background makes you a great match for the team. Keep it concise but engaging!
Showcase Your Communication Skills: Since this role involves liaising with clients and internal teams, demonstrate your clear communication style in your application. Use straightforward language and structure your thoughts well.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures you donât miss any important updates from our team!
How to prepare for a job interview at Interu
â¨Know Your Product Inside Out
Before the interview, make sure you understand Interu and its impact on sustainability. Familiarise yourself with how the application works and the specific challenges it addresses in supply chain management. This will help you demonstrate your genuine interest and ability to communicate effectively about the product.
â¨Showcase Your Customer Success Experience
Prepare examples from your previous roles that highlight your experience in managing global accounts and driving renewals. Be ready to discuss specific projects where you coordinated multiple stakeholders and delivered value to clients, especially in the SaaS or ESG sectors.
â¨Practice Your Communication Skills
Since you'll be engaging with C-Suite executives, practice articulating complex ideas clearly and confidently. Consider doing mock interviews with a friend or using video tools to refine your presentation skills. Remember, clarity and confidence are key!
â¨Emphasise Your Passion for Sustainability
During the interview, express your enthusiasm for environmental issues and how they align with Interu's mission. Share any relevant experiences or initiatives you've been involved in that demonstrate your commitment to making a positive impact in this area.
