At a Glance
- Tasks: Manage global customer relationships and ensure they gain value from our sustainability solutions.
- Company: Join a mission-driven team at iov42, focused on impactful data sharing.
- Benefits: Remote work flexibility, private healthcare, and life assurance.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in sustainability while working with diverse clients.
- Qualifications: 4+ years in Customer Success, fluent in English and Dutch.
The predicted salary is between 36000 - 60000 £ per year.
Founded in Austria in 2016, iov42 was born out of a bold vision: to unlock the potential of secure, transparent, and trustworthy data sharing across the world’s most complex industries. Today, our team of experts spans 12 different nationalities and operates across Europe, bringing together a wealth of diverse perspectives and technical know-how to solve the unique challenges of our globalised economy.
We are passionate about the impact our product is making, especially in sectors like sustainable supply chain management and traceability. Our flagship application, Interu (interu.io), is enabling organisations to track forest risk commodities across their supply chains and meet sustainability targets and regulations. By doing so, we are helping combat deforestation and the illicit trade in commodity supplies. Designed for scalability, Interu supports an ever-growing number of supply chains and organisations, with the flexibility to onboard other industries and products seamlessly.
We’re looking for a Customer Success Manager, reporting to the Head of Customer Success, that will own and nurture a portfolio of complex and global customers, ensuring they see continued value from Interu. You’ll serve as the main point of contact, building strong relationships, managing day‑to‑day needs, driving renewals and generating expansion opportunities. With a balance of technical understanding and clear communication, you’ll act as both a trusted partner to your clients and the internal voice of the customer.
When we’re looking for new team members, we’re not just looking for fantastic background experience; we are also looking for people that are mission‑driven and that fit our ethos of being kind, curious and collaborative.
About You
- 4+ years Customer Success experience in the SaaS industry, preferably in the ESG, sustainability and/or compliance space
- Proven track record of successfully coordinating multiple business‑critical projects at once and managing a portfolio of large global accounts with different entities
- English and Dutch business fluency essential, German would be an added plus
- Clear verbal and written communicator
- Excellent presentation skills, capable of commanding advanced discussions with the client’s C‑Suite and other stakeholders in a confident, credible and engaging manner
- Good commercial acumen and customer‑first attitude
- Highly organised with great attention to detail
- Self‑motivated, proactive, pragmatic and curious about learning and solving problems
- Experience working with customer success and/or client engagement tools
- Team player, able to coordinate and build strong working relationships with all partner functions: Support, Sales, Product and Engineering
- Passion for environmental, climate, or sustainability issues, and a genuine interest in supporting organisations working towards positive impact
The opportunity to work remotely 3 days/week and 2 days/week from our London Wework office. A technical challenge on a project that can make a difference. Private Healthcare with Bupa. Life Assurance with Legal & General.
Ready to Join Our Mission? Help us build the future of supply chain traceability and make a meaningful impact on global sustainability. Please include your resume and a brief cover letter explaining your interest in this role.
Customer Success Manager employer: Interu
Interu is an excellent employer for those looking to advance their HR careers in a dynamic and supportive environment. With a focus on flexibility through hybrid work options, employees benefit from a collaborative culture that encourages professional development and offers share options as part of the compensation package. Join us in Greater London, where your contributions will be valued and your growth nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at iov42 on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by researching the company’s mission and values. Since iov42 is all about sustainability, think of examples from your past that showcase your passion for environmental issues. Show them you’re not just a fit on paper, but also in spirit!
✨Tip Number 3
Practice your presentation skills! You’ll need to communicate effectively with clients and stakeholders, so rehearse how you’d present solutions or updates. Consider doing mock interviews with friends or using online resources to sharpen your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the iov42 team. Let’s get you on board!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for sustainability and customer success shine through. We want to see that you’re genuinely excited about making a positive impact in the world!
Tailor Your CV:Make sure your CV highlights relevant experience in Customer Success, especially in the SaaS industry. We love seeing how your background aligns with our mission and the specific skills we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for this role. Be clear about your motivations and how your values align with ours. Keep it concise but impactful!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Interu
✨Know Your Product Inside Out
Before the interview, make sure you understand Interu and its impact on sustainability. Familiarise yourself with how the application works and the specific challenges it addresses in supply chain management. This will help you speak confidently about how you can contribute to the company's mission.
✨Showcase Your Customer Success Experience
Prepare examples from your previous roles that highlight your experience in managing global accounts and driving renewals. Be ready to discuss specific projects where you coordinated multiple stakeholders and delivered value to clients, especially in the SaaS or sustainability sectors.
✨Demonstrate Your Communication Skills
Since you'll be interacting with C-Suite executives, practice articulating complex ideas clearly and concisely. Consider role-playing with a friend to simulate high-level discussions, ensuring you can engage effectively and confidently with various stakeholders.
✨Align with Their Values
Interu is looking for mission-driven individuals who are kind, curious, and collaborative. During the interview, express your passion for environmental issues and how it aligns with their ethos. Share personal anecdotes that reflect these values to make a genuine connection with the interviewers.
