At a Glance
- Tasks: Build strong relationships with global customers and ensure they get the most from our solutions.
- Company: Join a forward-thinking company dedicated to sustainable data sharing and environmental impact.
- Benefits: Competitive salary, 25 days leave, enhanced pension, health insurance, and remote work options.
- Other info: Collaborate across teams and lead projects that drive efficiency and scalability.
- Why this job: Make a real difference in sustainability while growing your career in a dynamic environment.
- Qualifications: 4+ years in Customer Success, SaaS experience, and a passion for sustainability.
The predicted salary is between 56700 - 69300 £ per year.
Founded in Austria in 2016, iov42 was born out of a bold vision: to unlock the potential of secure, transparent, and trustworthy data sharing across the world’s most complex industries. We are passionate about the impact our product is making, especially in sectors like sustainable supply chain management and traceability. By doing so, we are helping combat deforestation and the illicit trade in commodity supplies.
As we expand, we're continuously looking for Customer Success Manager profiles to own and nurture a portfolio of complex and global customers, ensuring they see continued value from Interu. Reporting to the Head of Customer Success, you will be responsible for building strong relationships, managing day-to-day needs, driving renewals and generating expansion opportunities.
- Customer Success: proactively develop strong relationships with client stakeholders (IT, Compliance, Sustainability Managers, C-level), conduct business reviews, deliver client success plans and use cases, drive user adoption and client satisfaction, maximise and demonstrate ongoing value from our solutions.
- Client onboarding: create and lead project plans managing all stages of the process to accelerate time-to-value (platform setup, data integration, user training and go live).
- Supplier onboarding: deliver training sessions and proactively engage with client suppliers to ensure consistent data collection, adoption and engagement from the clients’ supply chain.
- Professional Services: deliver ad hoc tailored services that extend value beyond the core SaaS deliverables and subscription.
- User Support: ensure timely response and resolution of user queries by directly answering platform questions and escalating technical issues to the Engineering team.
- Reporting: provide accurate and timely reporting for all accounts in your portfolio, keeping the CRM up-to-date, flagging key activities and escalating risk.
- Product collaboration: gather and translate user feedback and suggestions to inform potential improvements and help the Product team drive the solution roadmap.
- Sales collaboration: closely work with the Sales team to position the Customer Success programme during pre-Sales, ensure subscription renewal at all clients; and generate, escalate and help convert up-sell and cross-sell opportunities.
- Marketing collaboration: develop customer advocacy and participate in generating content to showcase client success (case studies, newsletter, blog posts…).
- Operations: as required, lead ad hoc internal projects to drive scalability and efficiency within the Customer Success function and/or across other functions (e.g. writing playbooks, deploying new tools, enhancing and documenting processes…).
4+ years Customer Success experience in the SaaS industry, preferably in the ESG, sustainability and/or compliance space. Proven track record of successfully coordinating multiple business critical projects at once and managing a portfolio of large global accounts with different entities. Clear verbal and written communicator, English business fluency essential. Professional fluency in Dutch (fluency in German and/or Portuguese would be an added plus). Good commercial acumen and customer-first attitude. Experience working with customer success and/or client engagement tools. Passion for environmental, climate, or sustainability issues, and a genuine interest in supporting organisations working towards positive impact.
A competitive salary, 25 days paid leave plus paid public holidays, an enhanced pension scheme, life and health insurance, company share scheme, and the opportunity to work remotely 3 days/week and 2 days/week from our London office.
Customer Success Manager (Remote) in London employer: Interu - built by iov42
Interu, a leader in sustainability-focused SaaS solutions, offers an exceptional work environment that prioritises employee growth and collaboration. With a flexible remote work policy and a vibrant London office, employees benefit from a culture that values innovation and teamwork, alongside opportunities to engage with global clients and drive meaningful change in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (Remote) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Interu - built by iov42. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Interu - built by iov42 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager (Remote) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Interu - built by iov42:Your cover letter is your chance to shine! Tell us why you want to work at Interu - built by iov42 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Interu - built by iov42!
How to prepare for a job interview at Interu - built by iov42
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
