At a Glance
- Tasks: Build strong relationships with clients and ensure they get the most out of our product.
- Company: Join a mission-driven team at iov42, focused on sustainability and impactful data sharing.
- Benefits: Enjoy a competitive salary, 25 days leave, health insurance, and flexible remote work options.
- Other info: Collaborate with diverse teams across Europe and engage in meaningful projects.
- Why this job: Make a real difference in combating deforestation while growing your career in a dynamic environment.
- Qualifications: 4+ years in Customer Success, fluent in Portuguese and English, with a passion for sustainability.
The predicted salary is between 60000 - 75000 € per year.
About iov42: Founded in Austria in 2016, iov42 was born out of a bold vision: to unlock the potential of secure, transparent, and trustworthy data sharing across the world’s most complex industries. Today, our team of experts spans 12 different nationalities and operates across Europe, bringing together a wealth of diverse perspectives and technical know-how to solve the unique challenges of our globalised economy.
About Interu: We are passionate about the impact our product is making, especially in sectors like sustainable supply chain management and traceability. Our flagship application, Interu (interu.io), is enabling organisations to track forest risk commodities across their supply chains and meet sustainability targets and regulations. By doing so, we are helping combat deforestation and the illicit trade in commodity supplies.
Overview: As we expand, we're continuously looking for Customer Success Manager profiles to own and nurture a portfolio of complex and global customers, ensuring they see continued value from Interu. Reporting to the Head of Customer Success, you'll serve as the main point of contact, building strong relationships, managing day-to-day needs, driving renewals and generating expansion opportunities. With a balance of technical understanding and clear communication, you'll act as both a trusted partner to your clients and the internal voice of the customer.
Key Responsibilities:
- Customer Success: proactively develop strong relationships with client stakeholders (IT, Compliance, Sustainability Managers, C-level), conduct business reviews, deliver client success plans and use cases, drive user adoption and client satisfaction, maximise and demonstrate ongoing value from our solutions.
- Client onboarding: create and lead project plans managing all stages of the process to accelerate time-to-value (platform setup, data integration, user training and go live).
- Supplier onboarding: deliver training sessions and proactively engage with client suppliers to ensure consistent data collection, adoption and engagement from the clients’ supply chain.
- Professional Services: deliver ad hoc tailored services that extend value beyond the core SaaS deliverables and subscription.
- User Support: ensure timely response and resolution of user queries by directly answering platform questions and escalating technical issues to the Engineering team.
- Reporting: provide accurate and timely reporting for all accounts in your portfolio, keeping the CRM up-to-date, flagging key activities and escalating risk.
- Product collaboration: gather and translate user feedback and suggestions to inform potential improvements and help the Product team drive the solution roadmap.
- Sales collaboration: closely work with the Sales team to position the Customer Success programme during pre-Sales, ensure subscription renewal at all clients; and generate, escalate and help convert up-sell and cross-sell opportunities.
- Marketing collaboration: develop customer advocacy and participate in generating content to showcase client success (case studies, newsletter, blog posts…).
- Operations: as required, lead ad hoc internal projects to drive scalability and efficiency within the Customer Success function and/or across other functions (e.g. writing playbooks, deploying new tools, enhancing and documenting processes…).
About you:
- 4+ years Customer Success experience in the SaaS industry, preferably in the ESG, sustainability and/or compliance space.
- Proven track record of successfully coordinating multiple business critical projects at once and managing a portfolio of large global accounts with different entities.
- Clear verbal and written communicator, English business fluency essential.
- Professional fluency in Portuguese.
- Excellent presentation skills, capable of commanding advanced discussions with the client’s C-Suite and other stakeholders in a confident, credible and engaging manner.
- Good commercial acumen and customer-first attitude.
- Highly organised with great attention to detail.
- Self-motivated, proactive, pragmatic and curious about learning and solving problems.
- Experience working with customer success and/or client engagement tools.
- Team player, able to coordinate and build strong working relationships with all partner functions: Support, Sales, Product and Engineering.
- Passion for environmental, climate, or sustainability issues, and a genuine interest in supporting organisations working towards positive impact.
Benefits:
- A competitive salary.
- 25 days paid leave plus paid public holidays.
- An enhanced pension scheme.
- Life and health insurance.
- The opportunity to work remotely 3 days/week and 2 days/week from our London Wework office.
- A technical challenge on a project that can make a difference.
Customer Success Manager (Portuguese Speaker) in London employer: Interu - built by iov42
At iov42, we pride ourselves on being an exceptional employer that fosters a collaborative and mission-driven work culture. Our London-based team is dedicated to making a positive impact in sustainability through our innovative product, Interu, while offering competitive salaries, generous leave, and flexible remote working options. We are committed to employee growth, providing opportunities for professional development and the chance to work alongside diverse experts who share a passion for tackling global challenges.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (Portuguese Speaker) in London
✨Tip Number 1
Network like a pro! Reach out to current employees at iov42 or similar companies on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching the company’s mission and values. Show us how your passion for sustainability aligns with what they do. It’s all about making that connection!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in Customer Success can help iov42’s clients thrive. We want to hear how you can drive value and build those strong relationships.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind. Plus, it shows you’re genuinely interested in the role and the company.
We think you need these skills to ace Customer Success Manager (Portuguese Speaker) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in SaaS, especially in ESG or sustainability, and show us how your skills align with our mission at iov42.
Showcase Your Communication Skills:Since clear communication is key in this role, use your application to demonstrate your verbal and written skills. We want to see how you can engage with clients and present ideas confidently, so don’t hold back!
Highlight Your Problem-Solving Abilities:We love a proactive approach! Share examples of how you've tackled challenges in previous roles, especially in customer success. This will show us that you're not just about maintaining relationships but also about driving value.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Interu - built by iov42
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand Interu and its impact on sustainable supply chain management. Familiarise yourself with how the application works and be ready to discuss its features and benefits. This will show your genuine interest in the company and its mission.
✨Prepare for Relationship Building
As a Customer Success Manager, building strong relationships is key. Think of examples from your past experiences where you've successfully managed client relationships or resolved conflicts. Be ready to share these stories during the interview to demonstrate your skills in this area.
✨Showcase Your Communication Skills
Since you'll be interacting with various stakeholders, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family, focusing on how you present complex information in an engaging way. This will help you shine when discussing your communication style.
✨Demonstrate Your Passion for Sustainability
Make sure to express your enthusiasm for environmental issues and sustainability during the interview. Share any relevant experiences or projects that highlight your commitment to these values. This will resonate well with the company's ethos and show that you're a great cultural fit.
