At a Glance
- Tasks: Build strong relationships with global clients and ensure they get the most from our product.
- Company: Join a mission-driven team at iov42, focused on sustainable data sharing.
- Benefits: Enjoy competitive salary, 25 days leave, health insurance, and remote work options.
- Other info: Collaborate with diverse teams across Europe and contribute to meaningful projects.
- Why this job: Make a real impact in sustainability while developing your career in a dynamic environment.
- Qualifications: 4+ years in Customer Success, fluent in Portuguese and English, with a passion for sustainability.
The predicted salary is between 50000 - 60000 € per year.
About iov42: Founded in Austria in 2016, iov42 was born out of a bold vision: to unlock the potential of secure, transparent, and trustworthy data sharing across the world’s most complex industries. Today, our team of experts spans 12 different nationalities and operates across Europe, bringing together a wealth of diverse perspectives and technical know-how to solve the unique challenges of our globalised economy.
About Interu: We are passionate about the impact our product is making, especially in sectors like sustainable supply chain management and traceability. Our flagship application, Interu (interu.io), is enabling organisations to track forest risk commodities across their supply chains and meet sustainability targets and regulations. By doing so, we are helping combat deforestation and the illicit trade in commodity supplies.
Overview: As we expand, we're continuously looking for Customer Success Manager profiles to own and nurture a portfolio of complex and global customers, ensuring they see continued value from Interu. Reporting to the Head of Customer Success, you'll serve as the main point of contact, building strong relationships, managing day-to-day needs, driving renewals and generating expansion opportunities. With a balance of technical understanding and clear communication, you'll act as both a trusted partner to your clients and the internal voice of the customer.
Key Responsibilities:
- Customer Success: proactively develop strong relationships with client stakeholders (IT, Compliance, Sustainability Managers, C-level), conduct business reviews, deliver client success plans and use cases, drive user adoption and client satisfaction, maximise and demonstrate ongoing value from our solutions.
- Client onboarding: create and lead project plans managing all stages of the process to accelerate time-to-value (platform setup, data integration, user training and go live).
- Supplier onboarding: deliver training sessions and proactively engage with client suppliers to ensure consistent data collection, adoption and engagement from the clients’ supply chain.
- Professional Services: deliver ad hoc tailored services that extend value beyond the core SaaS deliverables and subscription.
- User Support: ensure timely response and resolution of user queries by directly answering platform questions and escalating technical issues to the Engineering team.
- Reporting: provide accurate and timely reporting for all accounts in your portfolio, keeping the CRM up-to-date, flagging key activities and escalating risk.
- Product collaboration: gather and translate user feedback and suggestions to inform potential improvements and help the Product team drive the solution roadmap.
- Sales collaboration: closely work with the Sales team to position the Customer Success programme during pre-Sales, ensure subscription renewal at all clients; and generate, escalate and help convert up-sell and cross-sell opportunities.
- Marketing collaboration: develop customer advocacy and participate in generating content to showcase client success (case studies, newsletter, blog posts…).
- Operations: as required, lead ad hoc internal projects to drive scalability and efficiency within the Customer Success function and/or across other functions (e.g. writing playbooks, deploying new tools, enhancing and documenting processes…).
About you:
- 4+ years Customer Success experience in the SaaS industry, preferably in the ESG, sustainability and/or compliance space.
- Proven track record of successfully coordinating multiple business critical projects at once and managing a portfolio of large global accounts with different entities.
- Clear verbal and written communicator, English business fluency essential.
- Professional fluency in Portuguese.
- Excellent presentation skills, capable of commanding advanced discussions with the client’s C-Suite and other stakeholders in a confident, credible and engaging manner.
- Good commercial acumen and customer-first attitude.
- Highly organised with great attention to detail.
- Self-motivated, proactive, pragmatic and curious about learning and solving problems.
- Experience working with customer success and/or client engagement tools.
- Team player, able to coordinate and build strong working relationships with all partner functions: Support, Sales, Product and Engineering.
- Passion for environmental, climate, or sustainability issues, and a genuine interest in supporting organisations working towards positive impact.
Benefits:
- A competitive salary.
- 25 days paid leave plus paid public holidays.
- An enhanced pension scheme.
- Life and health insurance.
- The opportunity to work remotely 3 days/week and 2 days/week from our London Wework office.
- A technical challenge on a project that can make a difference.
Customer Success Manager (Portuguese Speaker) employer: Interu - built by iov42
At iov42, we pride ourselves on being an exceptional employer that values diversity, collaboration, and a mission-driven approach. Our London-based team fosters a supportive work culture where employees are encouraged to grow professionally while making a meaningful impact in sustainability and supply chain management. With competitive benefits, including flexible working arrangements and a commitment to employee well-being, we empower our Customer Success Managers to thrive in their roles and contribute to our vision of secure and trustworthy data sharing.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (Portuguese Speaker)
✨Tip Number 1
Network like a pro! Reach out to current employees at iov42 or similar companies on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s mission and values. Show us how your passion for sustainability aligns with what they do, especially with their Interu application.
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to engage confidently with C-level stakeholders. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Success Manager (Portuguese Speaker)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for sustainability and customer success shine through. We want to see how your values align with our mission at iov42, so don’t hold back on sharing why you care about making a positive impact!
Tailor Your Experience:Make sure to highlight your relevant experience in the SaaS industry, especially if it relates to ESG or compliance. We’re looking for specific examples of how you've successfully managed client relationships and driven value, so be detailed!
Be Clear and Concise:We appreciate clear communication, so keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Interu - built by iov42
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand Interu and its impact on sustainable supply chain management. Familiarise yourself with how the platform works and be ready to discuss its features and benefits. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Success Experience
Prepare specific examples from your previous roles where you've successfully managed customer relationships or driven user adoption. Highlight your experience in coordinating multiple projects and how you’ve added value to clients. This will demonstrate your capability to handle the responsibilities of a Customer Success Manager.
✨Communicate Clearly and Confidently
As a Customer Success Manager, clear communication is key. Practice articulating your thoughts and experiences in a concise manner. Be prepared to engage in discussions with potential C-suite clients, showcasing your ability to command conversations confidently and credibly.
✨Align with Their Mission and Values
Research iov42’s mission and values, especially their focus on sustainability and combating deforestation. During the interview, express your passion for environmental issues and how it aligns with your personal values. This will resonate well with the team and show that you’re not just looking for a job, but a purpose-driven career.
