At a Glance
- Tasks: Build strong relationships with global clients and ensure they get the most from our innovative platform.
- Company: Join a forward-thinking company dedicated to sustainable data sharing and environmental impact.
- Benefits: Competitive salary, 25 days leave, enhanced pension, health insurance, and remote work options.
- Other info: Work remotely 3 days a week and enjoy excellent career growth opportunities.
- Why this job: Make a real difference in sustainability while developing your career in a dynamic environment.
- Qualifications: 4+ years in Customer Success, fluent in English and German, with a passion for sustainability.
The predicted salary is between 50000 - 60000 € per year.
Founded in Austria in 2016, iov42 was born out of a bold vision: to unlock the potential of secure, transparent, and trustworthy data sharing across the world’s most complex industries. We are passionate about the impact our product is making, especially in sectors like sustainable supply chain management and traceability. By doing so, we are helping combat deforestation and the illicit trade in commodity supplies.
As we expand, we're continuously looking for Customer Success Manager profiles to own and nurture a portfolio of complex and global customers, ensuring they see continued value from Interu. Reporting to the Head of Customer Success, you'll serve as the main point of contact, building strong relationships, managing day-to-day needs, driving renewals and generating expansion opportunities.
- Customer Success: Proactively develop strong relationships with client stakeholders (IT, Compliance, Sustainability Managers, C-level), conduct business reviews, deliver client success plans and use cases, drive user adoption and client satisfaction, maximise and demonstrate ongoing value from our solutions.
- Client onboarding: Create and lead project plans managing all stages of the process to accelerate time-to-value (platform setup, data integration, user training and go live).
- Supplier onboarding: Deliver training sessions and proactively engage with client suppliers to ensure consistent data collection, adoption and engagement from the clients’ supply chain.
- Professional Services: Deliver ad hoc tailored services that extend value beyond the core SaaS deliverables and subscription.
- User Support: Ensure timely response and resolution of user queries by directly answering platform questions and escalating technical issues to the Engineering team.
- Reporting: Provide accurate and timely reporting for all accounts in your portfolio, keeping the CRM up-to-date, flagging key activities and escalating risk.
- Product collaboration: Gather and translate user feedback and suggestions to inform potential improvements and help the Product team drive the solution roadmap.
- Sales collaboration: Closely work with the Sales team to position the Customer Success programme during pre-Sales, ensure subscription renewal at all clients; and generate, escalate and help convert up-sell and cross-sell opportunities.
- Marketing collaboration: Develop customer advocacy and participate in generating content to showcase client success (case studies, newsletter, blog posts…).
- Operations: As required, lead ad hoc internal projects to drive scalability and efficiency within the Customer Success function and/or across other functions (e.g. writing playbooks, deploying new tools, enhancing and documenting processes…).
4+ years Customer Success experience in the SaaS industry, preferably in the ESG, sustainability and/or compliance space. Proven track record of successfully coordinating multiple business critical projects at once and managing a portfolio of large global accounts with different entities. Clear verbal and written communicator, English business fluency essential. Professional fluency in German. Good commercial acumen and customer-first attitude. Experience working with customer success and/or client engagement tools. Passion for environmental, climate, or sustainability issues, and a genuine interest in supporting organisations working towards positive impact.
A competitive salary, 25 days paid leave plus paid public holidays, an enhanced pension scheme, life and health insurance, the opportunity to work remotely 3 days/week and 2 days/week from our London Wework office, and a technical challenge on a project that can make a difference.
Customer Success Manager (Remote) in City of London employer: Interu - built by iov42
At iov42, we pride ourselves on being an exceptional employer that champions innovation and sustainability. Our remote work culture fosters flexibility and collaboration, allowing Customer Success Managers to thrive while making a meaningful impact in the fight against deforestation and promoting sustainable supply chains. With competitive benefits, a commitment to employee growth, and the opportunity to work alongside passionate professionals, joining our team means contributing to a purpose-driven mission in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (Remote) in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at iov42 or similar companies. Use LinkedIn to connect and engage with them; you never know who might give you a heads-up about job openings or even refer you directly!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand how iov42 is making an impact in sustainability and be ready to discuss how your experience aligns with their mission. Show them you're not just another candidate, but someone who genuinely cares about their goals.
✨Tip Number 3
Practice your pitch! Be clear about your past successes in customer success roles and how you've driven value for clients. Tailor your examples to reflect the needs of iov42, especially around client onboarding and user support.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team and are familiar with the process. Let's get you that Customer Success Manager role!
We think you need these skills to ace Customer Success Manager (Remote) in City of London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for sustainability and customer success shine through. We want to see how your values align with our mission at iov42, so don’t hold back on sharing why you’re excited about this role!
Tailor Your Experience:Make sure to highlight your relevant experience in Customer Success, especially in the SaaS industry. We love seeing specific examples of how you've managed complex projects or built strong client relationships, so be detailed and direct!
Be Clear and Concise:We appreciate clear communication, so keep your application straightforward. Use bullet points where possible and avoid jargon that might confuse us. Remember, we want to understand your skills and experiences quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Interu - built by iov42
✨Know Your Product Inside Out
Before the interview, make sure you understand iov42's product and its impact on sustainability. Familiarise yourself with how Interu works and the specific benefits it offers to clients in complex industries. This will help you demonstrate your passion and knowledge during the conversation.
✨Showcase Your Relationship-Building Skills
As a Customer Success Manager, building strong relationships is key. Prepare examples of how you've successfully nurtured client relationships in the past. Think about specific instances where you’ve driven user adoption or resolved issues effectively, as these will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage multiple projects. Practice articulating how you would handle various scenarios, such as onboarding a new client or addressing a major issue with a supplier. This will show your readiness to tackle the challenges of the role.
✨Demonstrate Your Passion for Sustainability
Since the role focuses on sustainability and compliance, be prepared to discuss your interest in these areas. Share any relevant experiences or initiatives you've been involved in that align with iov42's mission. This will help you connect with the company's values and show that you're genuinely invested in their goals.
