At a Glance
- Tasks: Build strong relationships with global clients and ensure they get the most from our product.
- Company: Join a mission-driven team at iov42, focused on sustainable data sharing.
- Benefits: Enjoy competitive salary, 25 days leave, health insurance, and remote work options.
- Other info: Collaborate with diverse teams across Europe and drive positive change in global supply chains.
- Why this job: Make a real impact in sustainability while developing your career in a dynamic environment.
- Qualifications: 4+ years in Customer Success, fluent in German and English, with a passion for sustainability.
The predicted salary is between 50000 - 60000 € per year.
About iov42: Founded in Austria in 2016, iov42 was born out of a bold vision: to unlock the potential of secure, transparent, and trustworthy data sharing across the world’s most complex industries. Today, our team of experts spans 12 different nationalities and operates across Europe, bringing together a wealth of diverse perspectives and technical know-how to solve the unique challenges of our globalised economy.
About Interu: We are passionate about the impact our product is making, especially in sectors like sustainable supply chain management and traceability. Our flagship application, Interu (interu.io), is enabling organisations to track forest risk commodities across their supply chains and meet sustainability targets and regulations. By doing so, we are helping combat deforestation and the illicit trade in commodity supplies. Designed for scalability, Interu supports an ever-growing number of supply chains and organisations, with the flexibility to onboard other industries and products seamlessly.
Overview: As we expand, we're continuously looking for Customer Success Manager profiles to own and nurture a portfolio of complex and global customers, ensuring they see continued value from Interu. Reporting to the Head of Customer Success, you’ll serve as the main point of contact, building strong relationships, managing day-to-day needs, driving renewals and generating expansion opportunities. With a balance of technical understanding and clear communication, you’ll act as both a trusted partner to your clients and the internal voice of the customer.
We’re a small team located throughout Europe; however, this role will principally be located around our London team. When we’re looking for new team members, we’re not just looking for fantastic background experience; we are also looking for people that are mission-driven and that fit our ethos of being kind, curious and collaborative.
Key Responsibilities:
- Customer Success: proactively develop strong relationships with client stakeholders (IT, Compliance, Sustainability Managers, C-level), conduct business reviews, deliver client success plans and use cases, drive user adoption and client satisfaction, maximise and demonstrate ongoing value from our solutions.
- Client onboarding: create and lead project plans managing all stages of the process to accelerate time-to-value (platform setup, data integration, user training and go live).
- Supplier onboarding: deliver training sessions and proactively engage with client suppliers to ensure consistent data collection, adoption and engagement from the clients’ supply chain.
- Professional Services: deliver ad hoc tailored services that extend value beyond the core SaaS deliverables and subscription.
- User Support: ensure timely response and resolution of user queries by directly answering platform questions and escalating technical issues to the Engineering team.
- Reporting: provide accurate and timely reporting for all accounts in your portfolio, keeping the CRM up-to-date, flagging key activities and escalating risk.
- Product collaboration: gather and translate user feedback and suggestions to inform potential improvements and help the Product team drive the solution roadmap.
- Sales collaboration: closely work with the Sales team to position the Customer Success programme during pre-Sales, ensure subscription renewal at all clients; and generate, escalate and help convert up-sell and cross-sell opportunities.
- Marketing collaboration: develop customer advocacy and participate in generating content to showcase client success (case studies, newsletter, blog posts…).
- Operations: as required, lead ad hoc internal projects to drive scalability and efficiency within the Customer Success function and/or across other functions (e.g. writing playbooks, deploying new tools, enhancing and documenting processes…).
About you:
- 4+ years Customer Success experience in the SaaS industry, preferably in the ESG, sustainability and/or compliance space.
- Proven track record of successfully coordinating multiple business critical projects at once and managing a portfolio of large global accounts with different entities.
- Clear verbal and written communicator, English business fluency essential.
- Professional fluency in German.
- Excellent presentation skills, capable of commanding advanced discussions with the client’s C-Suite and other stakeholders in a confident, credible and engaging manner.
- Good commercial acumen and customer-first attitude.
- Highly organised with great attention to detail.
- Self-motivated, proactive, pragmatic and curious about learning and solving problems.
- Experience working with customer success and/or client engagement tools.
- Team player, able to coordinate and build strong working relationships with all partner functions: Support, Sales, Product and Engineering.
- Passion for environmental, climate, or sustainability issues, and a genuine interest in supporting organisations working towards positive impact.
Benefits:
- A competitive salary.
- 25 days paid leave plus paid public holidays.
- An enhanced pension scheme.
- Life and health insurance.
- The opportunity to work remotely 3 days/week and 2 days/week from our London Wework office.
- A technical challenge on a project that can make a difference.
Customer Success Manager (German Speaker) in City of London employer: Interu - built by iov42
At iov42, we pride ourselves on being an exceptional employer that fosters a collaborative and mission-driven work culture. Our London team offers a unique opportunity to engage in meaningful projects that contribute to sustainability while enjoying competitive benefits such as flexible remote working, generous leave, and a supportive environment for professional growth. Join us to be part of a diverse team dedicated to making a positive impact in the world through innovative data solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (German Speaker) in City of London
✨Tip Number 1
Network like a pro! Reach out to current employees at iov42 or similar companies on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in Customer Success. You never know who might put in a good word for you!
✨Tip Number 2
Prepare for the interview by understanding the company’s mission and values. Since iov42 is all about sustainability and data sharing, think of examples from your past that align with these themes. Show them you’re not just a fit on paper but also share their passion!
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you’ll need to engage with various stakeholders. Role-play common scenarios with a friend or use online resources to refine your pitch and responses. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the team. Let’s get you that dream job!
We think you need these skills to ace Customer Success Manager (German Speaker) in City of London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in SaaS, especially in ESG or sustainability, and show how your skills align with our mission at iov42.
Showcase Your Communication Skills:Since clear communication is key in this role, use your application to demonstrate your verbal and written skills. Consider including examples of how you've effectively communicated with clients or stakeholders in the past.
Highlight Your Problem-Solving Abilities:We love a proactive approach! Share specific instances where you've tackled challenges or improved processes in your previous roles. This will show us that you're not just reactive but also a forward thinker.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Interu - built by iov42
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand Interu and its impact on sustainable supply chain management. Familiarise yourself with how the product works and be ready to discuss its features and benefits, especially in relation to customer success.
✨Showcase Your Communication Skills
As a Customer Success Manager, clear communication is key. Prepare examples of how you've effectively communicated with clients, particularly C-level stakeholders. Practice articulating your thoughts clearly and confidently, as this will demonstrate your ability to build strong relationships.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've tackled challenges in previous roles. Be ready to share how you approached these problems, what solutions you implemented, and the outcomes. This will show your proactive nature and curiosity about learning.
✨Align with Their Mission
Research iov42's mission and values, especially their focus on sustainability and combating deforestation. During the interview, express your passion for environmental issues and how it aligns with your professional goals. This will help you connect with the team on a deeper level.
